In product market expansion, the company's employees must be ready to deliver beyond the company's boundaries on customer demand.

Relationship marketing sacrifices quality for innovativeness.

In repeat business, sellers should maintain good attitude to the buyers. By doing this, buyers will feel that they do not need to switch sellers.

Relationship marketing maintain a low customer satisfaction rate.

Relationship marketing is a form of marketing that focuses on customer retention and satisfaction.

The components of relationship marketing are customer service, content marketing, social media and email marketing.

Relationship marketing decreases customer retention.

The main advantage of email marketing is that it gives companies a lot of control.

Radio, TV and printed materials like newspaper and magazines are examples of social media.

Customer service is essential and must form an integral part of both marketing and sales.

Content marketing includes the following information EXCEPT_________.

The company salesperson sells the product but does not follow up in any way. What level of relationship is stated?

The salesperson or others in the company phone the customer from time to time with suggestions about improved product use or helpful new products.

Which is NOT included as one of the characteristics of relationship marketing?

The following are ways to increase customer base which is EXCLUDED below?