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Quiz 3 - PA 111

Quiz by Retchard Joi Ramal

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12 questions
Show answers
  • Q1
    What is the primary purpose of office communication?
    To entertain employees
    To avoid written documentation
    To share information and facilitate decision-making
    To increase workplace gossip
    30s
  • Q2
    Which of the following is NOT a type of office communication?
    Written Communication
    Verbal Communication
    Non-verbal Communication
    Psychological Communication
    30s
  • Q3
    Which element of the communication process is responsible for converting thoughts into a message?
    Receiver
    Encoding
    Feedback
    Sender
    30s
  • Q4
    What type of communication flows from top management to employees?
    Downward Communication
    Diagonal Communication
    Horizontal Communication
    Upward Communication
    30s
  • Q5
    What type of communication occurs when employees at the same level exchange information?
    Horizontal Communication
    Upward Communication
    Diagonal Communication
    Vertical Communication
    30s
  • Q6
    Which of the following is an example of written business correspondence?
    Non-verbal gestures
    Memo
    Phone call
    Face-to-face meeting
    30s
  • Q7
    Which of the following is a formal method of communication in an office?
    Personal text messages between employees
    Social media posts
    Casual conversation in the pantry
    Company policy memo
    30s
  • Q8
    Which type of communication includes facial expressions and gestures?
    Non-verbal Communication
    Verbal Communication
    Formal Communication
    Written Communication
    30s
  • Q9
    What is the main purpose of business correspondence?
    To increase workplace gossip
    To avoid using email
    To entertain clients
    To provide a formal record of communication
    30s
  • Q10
    Which of the following is an example of upward communication?
    A manager giving instructions to an employee
    Employees talking to each other about their weekend
    A company-wide policy announcement
    An employee submitting a report to the supervisor
    30s
  • Q11
    The HR department of Jollibee Corporation sent a company-wide memo about a new attendance policy. However, some employees misunderstood the instructions due to vague wording. As a result, many staff members failed to follow the new policy correctly. What could have prevented this miscommunication?
    Using clear, concise, and specific language in the memo
    Sending the memo without proofreading and clarification
    Avoiding follow-ups or clarification from employees
    Relying on verbal communication instead of written instructions
    30s
  • Q12
    MARK, a supervisor at MARIHATAG Manufacturing, sent an email to her team about an upcoming project deadline. However, she wrote the email in a rush and left out key details, such as the exact date and specific tasks. The employees were confused and had to send multiple follow-up emails for clarification, delaying the project. What should Maria have done to ensure effective communication?
    Use informal language and emojis to make the email more engaging
    Send a short email and expect employees to figure out the details themselves
    Write a detailed and structured email, clearly stating the deadline and tasks
    Avoid sending an email and just inform employees verbally
    30s

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