Quiz on probing skills, paraphrasing, summarizing and clarifying
Quiz by Frances Therese D. San Juan
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10 questions
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- Q1These are intended to help the presenter think more deeply about the issue at hand.Probing practiceProbing problemsProbing questionsProbing skills30s
- Q2Which of the following is a tip to help you formulate good probing questions?Make probing questions long.Put the blame on the customer.Ask the customer to response quickly.Avoid yes or no responses.30s
- Q3These refer to exact phrase/s or direct passage of a sentence or more.QuotesQuotientQuizQuestions30s
- Q4This refers to your own version of what the customer told you and it is an effective way of checking if you and the customer are on the same page because it assures the customer that you listened to their concerns and have understood them.QuotationProbing questionsParaphrasingSummarizing30s
- Q5It means taking the main idea from a source.SummarizingProbing questionsQuotationParaphrasing30s
- Q6This lets you address the customer’s practical needs immediately.Probing questionsClarifyingParaphrasingSummarizing30s
- Q7When paraphrasing, probe if necessary to fully grasp the meaning of the original passage or statement.TRUENone of the aboveFALSENot sure30s
- Q8Repeat paraphrased idea to your customer to check if your understanding of his/her idea is correct.TRUENone of the aboveNot sureFALSE30s
- Q9Use the exact same words as the customer when paraphrasing to avoid changing the meaning of the message.Not sureFALSETRUENone of the above30s
- Q10Use your own words when paraphrasing to confirm the customer's message.None of the aboveNot sureTRUEFALSE30s