Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
Give this quiz to my class
Q 1/10
Score 0
These are intended to help the presenter think more deeply about the issue at hand.
30
Probing practice
Probing problems
Probing questions
Probing skills
Q 2/10
Score 0
Which of the following is a tip to help you formulate good probing
questions?
30
Make probing questions long.
Put the blame on the customer.
Ask the customer to response quickly.
Avoid yes or no responses.
10 questions
Q.
These are intended to help the presenter think more deeply about the issue at hand.
1
30 sec
Q.
Which of the following is a tip to help you formulate good probing
questions?
2
30 sec
Q.
These refer to exact phrase/s or direct passage of a sentence or more.
3
30 sec
Q.
This refers to your own version of what the customer told you and it is an effective way of checking if you and the customer are on the same page because it assures the customer that you listened to their concerns and have understood them.
4
30 sec
Q.
It means taking the main idea from a source.
5
30 sec
Q.
This lets you address the customerās practical needs immediately.
6
30 sec
Q.
When paraphrasing, probe if necessary to fully grasp the meaning of the original passage or statement.
7
30 sec
Q.
Repeat paraphrased idea to your customer to check if your understanding of his/her idea is correct.
8
30 sec
Q.
Use the exact same words as the customer when paraphrasing to avoid changing the meaning of the message.
9
30 sec
Q.
Use your own words when paraphrasing to confirm the customer's message.
