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Q 1/25
Score 0
the practice of keeping customers by building long-term relationships
30
customer retention
Q 2/25
Score 0
It is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle.
30
CRM (Customer Relationship Management)
25 questions
Q.
the practice of keeping customers by building long-term relationships
1
30 sec
Q.
It is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle.
2
30 sec
Q.
A tool used to measure how satisfied customers are with the relevant attributes of a company's product or service
3
30 sec
Q.
It means "be where your customers are"
4
30 sec
Q.
This metric is a kind of survey that asks a basic question to customers i.e. "How would you rate your satisfaction with our product or service?" across different channels such as live chat, email, etc.
5
30 sec
Q.
It is a specific problem that prospective customers of your business are experiencing during his buying journey
6
30 sec
Q.
Businesses collect genuine reviews from customers to be seen where it matters most.
7
30 sec
Q.
It is advertising utilizing customer testimonials
8
30 sec
Q.
It is the way of managing people and business processes to ensure complete customer satisfaction at every stage, internally and externally.
9
30 sec
Q.
It is a four-step model for carrying out change.
10
30 sec
Q.
The purposeful change of a process to improve the confidence or reliability of the outcome.
11
30 sec
Q.
They are plans to grow their business and increase sales and profits.
12
30 sec
Q.
strategy that seeks to increase sales of existing products in existing markets
13
30 sec
Q.
Strategy that seeks to sell current products in a new market.
14
30 sec
Q.
Strategy that seeks to expand its product line or add new features to increase its sales and profits in existing market.
15
30 sec
Q.
Strategy that seeks to sell new products to new markets.
16
30 sec
Q.
Strategy where a company purchases another company to expand its operations.
17
30 sec
Q.
It involves the business practice of identifying, analyzing and improving existing business processes to optimize performance, meet best practice standards or simply improve quality and the user experience for customers and end-users.
18
30 sec
Q.
It is a way forward to continually improve efficiency (ability to achieve a certain effect by getting things right from the start) in the processes of manufacture or provision of the service.
19
30 sec
Q.
It is a way to continuously improve the quality of the product or service, looking for cost savings, to increase customer satisfaction, to achieve 99.9999% effectiveness (ability to achieve desired or expected effect) and eliminate variability and waste.
20
30 sec
Q.
It is a way forward to continuously improve production capacity. This is based on attacking the restrictions or bottlenecks (which mark the rhythm of the processes) that limit the capacity of production processes.
21
30 sec
Q.
Communication, Data Management, Marketing, Process Improvement, Enterprise Resource Planning
22
30 sec
Q.
It analyzes historical data using quantitative methods and technologies to gain new insight and improve strategic decision-making.
23
30 sec
Q.
It is the process that companies use to turn raw data into useful information by utilizing software to look for patterns in large batches of data so they can learn more about customers.
24
30 sec
Q.
It extracts information from data and uses it to predict future trends and identify behavioral patterns
