Question 1

What is the meaning of 'check-in' in a hotel?

Accepted Answer

The process of arriving at the hotel and registering as a guest.

Answer

The payment made for the hotel room.

Answer

The time when guests have to leave the hotel.

Answer

The process of booking a hotel room.

Question 2

What is the meaning of 'concierge' in a hotel?

Accepted Answer

A staff member who assists guests with various services and information.

Answer

A type of hotel room with luxurious amenities.

Answer

A hotel manager responsible for guest bookings.

Answer

The lobby area of a hotel.

Question 3

What is the meaning of 'room service' in a hotel?

Accepted Answer

The service of delivering food and beverages to guest rooms.

Answer

The service of cleaning and tidying up guest rooms.

Answer

The service of assisting guests with luggage.

Answer

The service of providing transportation to and from the hotel.

Question 4

What is a foyer?

Accepted Answer

A welcoming area or entrance hall

Answer

A room used for sleeping

Answer

A small, enclosed room

Answer

A storage space for outdoor gear

Question 5

What is yield management in the hotel industry?

Accepted Answer

A strategy to optimize revenue by adjusting prices based on demand and market conditions.

Answer

A technique to enhance customer satisfaction and loyalty in hotels.

Answer

A method to train hotel staff in providing exceptional customer service.

Answer

A process to manage hotel inventory and track room availability.

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