Memo To: All committee chairs From: Eric Re: Committee Meetings Date: May 20' It has been brought to my attention that some of the committees are not holding their weekly meetings. If there is a valid reason for this, I----- to be told. As you know, we are supposed to held 1. (A) should (B) would like (C) will like (D) must

one forty-five-minute meeting every week. This is not a lot to ask of you. You----------- give me a 2. (A) should (B) do (C) could have (D) would

copy of your meeting agenda each week. I will submit these to the head office. They have been asking me why I have not been doing this. I would like to ask you to show a little consideration in this matter. If you do not follow the company guidelines, I------------- to assign new committee 3. (A) must need (B) will need (C) had (D) would have had chairs. This will, of course, result in a pay cut for anyone who is currently a chairperson.

Sunny Sandwiches Lunchtime Deliveries Stuck at your desk? Do you find yourself starving at lunch time but are too busy to go out for something to eat? Well,-------- that sounds like you, why don’t you call Sunny Sandwiches and 4. (A) when (B) if (C) for (D) because

take advantage of our lunchtime delivery service? We -............... for orders from 9:30 a.m. to 5. (A) could open (B) opened (C) are open (D) would open

2:00 p.m., and we deliver from 10:00 a.m. to 2:30 p.m. If you are looking for a nutritious, filling snack made from fresh home-baked bread, organic vegetables, and a wide variety of delicious fillings, we are the place for you. Try us once, and if you like us, you------------- place a 6. (A) would (B) could (C) need to (D) wouldn’t weekly order. Just fill in a weekly form when we deliver to you on Monday, and we will bring you lunch every day for the rest of the week, without your needing to place another order. Telephone us at 299-8635.

Due to increased security concerns, all computers at Macki Corporation must run current virus-scanning software. This software will scan disks and files that have been downloaded from the Internet for possible viruses. New virus definitions must be downloaded each month from the Macki Website since new viruses can be created at any time. Failure to run virus software on your computer will result in immediate termination from Macki Corporation. ================================== 1. What will happen to employees who do not use virus software? (A) They will receive a warning. (B) They will be fired. (C) They must download it. (D) They will be at risk.

Due to increased security concerns, all computers at Macki Corporation must run current virus-scanning software. This software will scan disks and files that have been downloaded from the Internet for possible viruses. New virus definitions must be downloaded each month from the Macki Website since new viruses can be created at any time. Failure to run virus software on your computer will result in immediate termination from Macki Corporation. ====================================== 2. When can new viruses be developed? (A) On the Internet (B) Every month (C) Each day (D) Anytime

Christmas Gift Wrap In celebration of the coming holiday gift-giving season, we are pleased to announce the following special offer. Beginning December 1st, all mall customers spending at least $50 at any store are eligible for free gift wrapping during this holiday season. Just bring your gifts and sales receipts to the fourth floor of Clifford’s Family Mall, and we will wrap your gifts free of charge. This free offer is only available during weekdays. A small fee will be charged for gift wrapping on weekends. Please, only three packages per customer, per day. No packages over fifty pounds. Offer expires December 24th. ================================ 3. When is the free gift wrapping offer valid? (A) On weekends (B) Everyday (C) Weekdays only (D) On packages over fifty pounds

Christmas Gift Wrap In celebration of the coming holiday gift-giving season, we are pleased to announce the following special offer. Beginning December 1st, all mall customers spending at least $50 at any store are eligible for free gift wrapping during this holiday season. Just bring your gifts and sales receipts to the fourth floor of Clifford’s Family Mall, and we will wrap your gifts free of charge. This free offer is only available during weekdays. A small fee will be charged for gift wrapping on weekends. Please, only three packages per customer, per day. No packages over fifty pounds. Offer expires December 24th. ================================ 4. How many gifts per customer can be wrapped each day? (A) One (B) Two (C) Three (D) Four

Christmas Gift Wrap In celebration of the coming holiday gift-giving season, we are pleased to announce the following special offer. Beginning December 1st, all mall customers spending at least $50 at any store are eligible for free gift wrapping during this holiday season. Just bring your gifts and sales receipts to the fourth floor of Clifford’s Family Mall, and we will wrap your gifts free of charge. This free offer is only available during weekdays. A small fee will be charged for gift wrapping on weekends. Please, only three packages per customer, per day. No packages over fifty pounds. Offer expires December 24th. ================================ 5. When does this offer end? A) During the holiday season B) On December 1s' C) Each day D) On December 24,h

To: customerservice@sprungtech.com From: Mmurphy@hamiltonhctel.com Subject: Videoconferences Date: February 2 2007 Dear sir, I am the manager of the Customer Business Center at the Hamilton Hotel. Recently, many of our clients have been asking about the possibility of videoconferencing. This is not a service that our hotel currently offers, but we are very interested in setting up such a system. I came across an article about Sprung Technologies in a trade magazine, and so I am contacting you to find out more about videoconferencing and the costs involved. How much would it cost on average, and what kind of equipment would we need to install? Also, what kind of technical support do you provide? I look forward to your Response. Yours faithfully, May Murphy --------------------------------------------- To: Mmurphy@hamiltonhotel.com From: customerservice@sprungtech.com Subject: RE: Videoconferences Date: February 2 2007 hope the following information Dear Ms. Murphy, Thank you for your interest in our videoconferencing services, will be helpful. Two-point videoconferences are billed at $200 per hour. Multiple point conferences are $350 per hour. Reservations may only be made by calling Sprung Technologies at 1-800- VIDEOCON. We can set up a conference in the location of your choice, or you can come to our offices. After making the reservation, the client should arrive at the location of the videoconference about ten minutes early. The videoconference will start automatically in the designated room. The conference will also end automatically after the allotted time has expired. Questions or technical problems can be addressed at the time of the conference through our customer service line. Please do not hesitate to contact me if I can be of further assistance. Sincerely, Roy Jenkins ======================================= 6. How did May Murphy find out about Sprung Technologies? (A) In a hotel industry magazine (B) On the Internet (C) At a trade fair (D) From one of her clients

To: customerservice@sprungtech.com From: Mmurphy@hamiltonhctel.com Subject: Videoconferences Date: February 2 2007 Dear sir, I am the manager of the Customer Business Center at the Hamilton Hotel. Recently, many of our clients have been asking about the possibility of videoconferencing. This is not a service that our hotel currently offers, but we are very interested in setting up such a system. I came across an article about Sprung Technologies in a trade magazine, and so I am contacting you to find out more about videoconferencing and the costs involved. How much would it cost on average, and what kind of equipment would we need to install? Also, what kind of technical support do you provide? I look forward to your Response. Yours faithfully, May Murphy --------------------------------------------- To: Mmurphy@hamiltonhotel.com From: customerservice@sprungtech.com Subject: RE: Videoconferences Date: February 2 2007 hope the following information Dear Ms. Murphy, Thank you for your interest in our videoconferencing services, will be helpful. Two-point videoconferences are billed at $200 per hour. Multiple point conferences are $350 per hour. Reservations may only be made by calling Sprung Technologies at 1-800- VIDEOCON. We can set up a conference in the location of your choice, or you can come to our offices. After making the reservation, the client should arrive at the location of the videoconference about ten minutes early. The videoconference will start automatically in the designated room. The conference will also end automatically after the allotted time has expired. Questions or technical problems can be addressed at the time of the conference through our customer service line. Please do not hesitate to contact me if I can be of further assistance. Sincerely, Roy Jenkins ======================================= 7. What would May Murphy like to know? (A) The address of Sprung Technologies (B) Details about the costs and services provided by Sprung Technologies (C) How to run a business center (D) The name of the best videoconferencing provider

To: customerservice@sprungtech.com From: Mmurphy@hamiltonhctel.com Subject: Videoconferences Date: February 2 2007 Dear sir, I am the manager of the Customer Business Center at the Hamilton Hotel. Recently, many of our clients have been asking about the possibility of videoconferencing. This is not a service that our hotel currently offers, but we are very interested in setting up such a system. I came across an article about Sprung Technologies in a trade magazine, and so I am contacting you to find out more about videoconferencing and the costs involved. How much would it cost on average, and what kind of equipment would we need to install? Also, what kind of technical support do you provide? I look forward to your Response. Yours faithfully, May Murphy --------------------------------------------- To: Mmurphy@hamiltonhotel.com From: customerservice@sprungtech.com Subject: RE: Videoconferences Date: February 2 2007 hope the following information Dear Ms. Murphy, Thank you for your interest in our videoconferencing services, will be helpful. Two-point videoconferences are billed at $200 per hour. Multiple point conferences are $350 per hour. Reservations may only be made by calling Sprung Technologies at 1-800- VIDEOCON. We can set up a conference in the location of your choice, or you can come to our offices. After making the reservation, the client should arrive at the location of the videoconference about ten minutes early. The videoconference will start automatically in the designated room. The conference will also end automatically after the allotted time has expired. Questions or technical problems can be addressed at the time of the conference through our customer service line. Please do not hesitate to contact me if I can be of further assistance. Sincerely, Roy Jenkins ======================================= 8. How much will a videoconference involving four locations cost? (A) $200 per hour (B) $350 per hour (C) $550 per hour (D) $150 per hour per location

To: customerservice@sprungtech.com From: Mmurphy@hamiltonhctel.com Subject: Videoconferences Date: February 2 2007 Dear sir, I am the manager of the Customer Business Center at the Hamilton Hotel. Recently, many of our clients have been asking about the possibility of videoconferencing. This is not a service that our hotel currently offers, but we are very interested in setting up such a system. I came across an article about Sprung Technologies in a trade magazine, and so I am contacting you to find out more about videoconferencing and the costs involved. How much would it cost on average, and what kind of equipment would we need to install? Also, what kind of technical support do you provide? I look forward to your Response. Yours faithfully, May Murphy --------------------------------------------- To: Mmurphy@hamiltonhotel.com From: customerservice@sprungtech.com Subject: RE: Videoconferences Date: February 2 2007 hope the following information Dear Ms. Murphy, Thank you for your interest in our videoconferencing services, will be helpful. Two-point videoconferences are billed at $200 per hour. Multiple point conferences are $350 per hour. Reservations may only be made by calling Sprung Technologies at 1-800- VIDEOCON. We can set up a conference in the location of your choice, or you can come to our offices. After making the reservation, the client should arrive at the location of the videoconference about ten minutes early. The videoconference will start automatically in the designated room. The conference will also end automatically after the allotted time has expired. Questions or technical problems can be addressed at the time of the conference through our customer service line. Please do not hesitate to contact me if I can be of further assistance. Sincerely, Roy Jenkins ======================================= 9. How can a client make a reservation? (A) At the store (B, By email (C) At the videoconference location (D) By phone

To: customerservice@sprungtech.com From: Mmurphy@hamiltonhctel.com Subject: Videoconferences Date: February 2 2007 Dear sir, I am the manager of the Customer Business Center at the Hamilton Hotel. Recently, many of our clients have been asking about the possibility of videoconferencing. This is not a service that our hotel currently offers, but we are very interested in setting up such a system. I came across an article about Sprung Technologies in a trade magazine, and so I am contacting you to find out more about videoconferencing and the costs involved. How much would it cost on average, and what kind of equipment would we need to install? Also, what kind of technical support do you provide? I look forward to your Response. Yours faithfully, May Murphy --------------------------------------------- To: Mmurphy@hamiltonhotel.com From: customerservice@sprungtech.com Subject: RE: Videoconferences Date: February 2 2007 hope the following information Dear Ms. Murphy, Thank you for your interest in our videoconferencing services, will be helpful. Two-point videoconferences are billed at $200 per hour. Multiple point conferences are $350 per hour. Reservations may only be made by calling Sprung Technologies at 1-800- VIDEOCON. We can set up a conference in the location of your choice, or you can come to our offices. After making the reservation, the client should arrive at the location of the videoconference about ten minutes early. The videoconference will start automatically in the designated room. The conference will also end automatically after the allotted time has expired. Questions or technical problems can be addressed at the time of the conference through our customer service line. Please do not hesitate to contact me if I can be of further assistance. Sincerely, Roy Jenkins ======================================= 10. What should a customer do if there is a problem during a conference? (A) Hang up the phone and try again (B) Call the customer service line (C) Ask for a refund (D) Call May Murphy