Refills and Renewals
Quiz by Joana Teleg
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12 questions
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- Q1Which among the following is NOT a type of refill card?Blackhawk CardE-Coupon/EPINFast CardsData Pass20s
- Q2Customers cannot purchase refill cards from _______T-Mobile Retails StoresWalmartSIVRAuthorized dealers20s
- Q3Are refill cards refundable?YesNo20s
- Q4Refill cards CANNOT be redeemed at _____Refill CenterCustomer CareIVRMy T-Mobile/ T-Mobile My Account App20s
- Q5Where does a customer find the E-PIN for an E-PIN refill?The E-PIN is printed on the receipt or thermal card.The E-PIN is printed at the back of the refill card.The E-PIN will be provided by the dealer after paying for the refill card.20s
- Q6How many digits do FastCards have?10-digit PIN11-15 digit PIN11-digit PIN15-digit PIN20s
- Q7What is the expiration period for a $100 coupon refill?365 days for Legacy Pay as you Go and until balance is depleted for Pay as you Go90 days120 days30 days30s
- Q8How will customer know that their refill has been applied?Call Customer CareCheck their My T-Mobile AccountCheck balance through #225#SMS Notification20s
- Q9How can customers lose their Gold Rewards status?The plan will be automatically changed to the active Pay As You Go plan after 120 daysOnce customers change from the Legacy Pay As You Go planIf the account does not have enough balance20s
- Q10What is the per minute value of a $50 coupon for a Gold Rewards customer and how many minutes will this give the customer?Per minute rate: $0.167 Standard minutes: 239Per minute rate: $0.109 Standard minutes: 460Per minute rate: $0.163 Standard minutes: 184Per minute rate: $0.108 Standard minutes: 64445s
- Q11What is the per minute value of a $30 coupon for a Gold Rewards customer and how many minutes will this give the customer?Per minute rate: $0.163 Standard minutes: 184Per minute rate: $0.286 Standard minutes: 52Per minute rate: $0.167 Standard minutes: 150Per minute rate: $0.167 Standard minutes: 23945s
- Q12What is the per minute value of a $100 coupon for a Gold Rewards customer and how many minutes will this give the customer?Per minute rate: $0.10 Standard minutes: 1,000Per minute rate: $0.108 Standard minutes: 644Per minute rate: $0.109 Standard minutes: 460Per minute rate: $0.286 Standard minutes: 3545s