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Refills and Renewals

Quiz by Joana Teleg

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12 questions
Show answers
  • Q1
    Which among the following is NOT a type of refill card?
    Blackhawk Card
    E-Coupon/EPIN
    Fast Cards
    Data Pass
    20s
  • Q2
    Customers cannot purchase refill cards from _______
    T-Mobile Retails Stores
    Walmart
    SIVR
    Authorized dealers
    20s
  • Q3
    Are refill cards refundable?
    Yes
    No
    20s
  • Q4
    Refill cards CANNOT be redeemed at _____
    Refill Center
    Customer Care
    IVR
    My T-Mobile/ T-Mobile My Account App
    20s
  • Q5
    Where does a customer find the E-PIN for an E-PIN refill?
    The E-PIN is printed on the receipt or thermal card.
    The E-PIN is printed at the back of the refill card.
    The E-PIN will be provided by the dealer after paying for the refill card.
    20s
  • Q6
    How many digits do FastCards have?
    10-digit PIN
    11-15 digit PIN
    11-digit PIN
    15-digit PIN
    20s
  • Q7
    What is the expiration period for a $100 coupon refill?
    365 days for Legacy Pay as you Go and until balance is depleted for Pay as you Go
    90 days
    120 days
    30 days
    30s
  • Q8
    How will customer know that their refill has been applied?
    Call Customer Care
    Check their My T-Mobile Account
    Check balance through #225#
    SMS Notification
    20s
  • Q9
    How can customers lose their Gold Rewards status?
    The plan will be automatically changed to the active Pay As You Go plan after 120 days
    Once customers change from the Legacy Pay As You Go plan
    If the account does not have enough balance
    20s
  • Q10
    What is the per minute value of a $50 coupon for a Gold Rewards customer and how many minutes will this give the customer?
    Per minute rate: $0.167 Standard minutes: 239
    Per minute rate: $0.109 Standard minutes: 460
    Per minute rate: $0.163 Standard minutes: 184
    Per minute rate: $0.108 Standard minutes: 644
    45s
  • Q11
    What is the per minute value of a $30 coupon for a Gold Rewards customer and how many minutes will this give the customer?
    Per minute rate: $0.163 Standard minutes: 184
    Per minute rate: $0.286 Standard minutes: 52
    Per minute rate: $0.167 Standard minutes: 150
    Per minute rate: $0.167 Standard minutes: 239
    45s
  • Q12
    What is the per minute value of a $100 coupon for a Gold Rewards customer and how many minutes will this give the customer?
    Per minute rate: $0.10 Standard minutes: 1,000
    Per minute rate: $0.108 Standard minutes: 644
    Per minute rate: $0.109 Standard minutes: 460
    Per minute rate: $0.286 Standard minutes: 35
    45s

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