Question 1

An example of an international Place is:

Accepted Answer

USA

Answer

Mexico

Answer

Guatemala

Answer

Trinidad

Question 2

An example of a regional place is:

Accepted Answer

Cuba

Answer

Paris

Answer

London

Answer

Europe

Question 3

An example of a Domestic place is:

Accepted Answer

Cayo

Answer

Jamaica

Answer

Guatemala

Answer

Australia

Question 4

An example  for tourists who travel is:

Accepted Answer

Cultural exchange

Answer

physical mobility

Answer

origin

Answer

age

Question 5

What does VIP stand for?

Accepted Answer

Very Important Persons

Answer

Very illmannered Persons

Answer

Very Impatient Persons

Answer

Very Irresponsible Persons

Question 6

An example of a common courtesy that enhances a greeting is:

Accepted Answer

Good Morning

Answer

Friendly

Answer

A warm handshake

Answer

A smile

Question 7

When should we use the names of a person?

Accepted Answer

Regular Guest

Answer

Madam

Answer

Not regular guest

Answer

Sir

Question 8

All greetings must be accompanied by

Accepted Answer

good eye contact

Answer

Good evening

Answer

Sir

Answer

Madam

Question 9

A warm hand-shake is encouraged in most properties

Accepted Answer

Yes

Answer

Not Sure

Answer

No

Answer

Don't Know

Question 10

What is a common need of a tourist?

Accepted Answer

Economical Accommodation

Answer

fast check-out

Answer

Quick efficient staff

Answer

Early breakfast

Question 11

What is a common need of a Business traveler?

Accepted Answer

Fast check-out

Answer

Foreign currency exchange facilities

Answer

Translation Services

Answer

Convenient Location

Question 12

An example of an unexpected situation is:

Accepted Answer

Bomb threats

Answer

Discount meeting places

Answer

Friendly staff

Answer

Translation Services

Question 13

Lack of communication techniques can lack at serious problem in the

Accepted Answer

workplace

Answer

with your friends

Answer

on the street

Answer

at home

Question 14

Communication is not only how you say and what you say but:

Accepted Answer

you body language also says a lot

Answer

you do not jump to conclusions

Answer

you need to listen carefully

Answer

you must be confident

Question 15

In order to communicate well one should:

Accepted Answer

Maintain a pleasant countenance during conversations

Answer

Have a low self-esteem

Answer

Not ask questions

Answer

Always shout

Question 16

Front Office employees are required to

Accepted Answer

Provide information

Answer

Complain along with the guest

Answer

issue guest room numbers to strangers

Answer

ignore guest

Question 17

An example of an information that front office employees should not give out is:

Accepted Answer

Personal information about guests

Answer

Deal with special requests

Answer

Deal with complaints

Answer

Give guest directions

Question 18

What is the symbol for the following: Room has been cleaned, inspected and ready for resale.

Accepted Answer

VR

Answer

V

Answer

SO

Answer

S/O

Question 19

What  is the status for OC

Accepted Answer

On Change

Answer

On Complimentary

Answer

On late check-out

Answer

On check-out

Question 20

What is the symbol for Check out?

Accepted Answer

C/O

Answer

OC

Answer

S/O

Answer

C

Question 21

What is the symbol for a guest who is currently registered to the room?

Accepted Answer

O

Answer

DO

Answer

OOO

Answer

C/O

Question 22

This rate includes breakfast as well as accommodation.

Accepted Answer

Continental Plan

Answer

European Plan

Answer

All inclusive

Answer

American Plan

Question 23

Is a specific room rate for a group agreed upon by the hotel and the group booked in advance.

Accepted Answer

Flat Rate

Answer

Rack Rate

Answer

Commercial Rate

Answer

Corporate Rate

Question 24

The common accepted method of payment is:

Accepted Answer

Credit Card

Answer

Charge Card

Answer

Traveller's Cheques

Answer

Cash

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