Retail - Lesson 2 - Obj 2.1
Quiz by Abdulla Salman
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- Q1
(How can I assist you?) is an example of
closed-ended questions
probing questions
open-ended questions
30s - Q2
(Would you like to pay with cash or card?) is an example of
open-ended questions
closed-ended questions
probing questions
30s - Q3
(Can you please tell me more about your problem with our product?) is an example of
Closed-ended questions
Probing questions
Open-ended questions
30s - Q4
All of the following are examples of open body language except
Openhands and palms up
crossed arms
Leaning forward
Smiling
30s - Q5
While listening to customers you shouldn't maintain eye contact
falsetrueTrue or False30s - Q6
While listening to customer you should remove any distractions
truefalseTrue or False30s