Question 1

Which of the following is one of the benefits if the ACP plan?

Accepted Answer

Accidental Damage

Answer

The plan covers GE, Magic Chef and Sony

Answer

Customers get free appliances yearly

Answer

Unlimited counseling for new plans

Question 2

Which of the following describes an "Assumptive Closing" after providing a quote?

Accepted Answer

Assuming the customer would like the plan and asking for the method of payment

Answer

Telling the customer you assume they'll buy the plan

Answer

Asking the customer if they know what happens when one assumes

Answer

Asking the customer if they would like to buy the plan

Question 3

You will ask the customer for their credit/debit card information over the phone.

Accepted Answer

false

Answer

true

Question 4

Which of the following options does ACH stand for?

Accepted Answer

Automated Clearing House

Answer

Automotive Course Handling

Answer

Automatic Cleaning House

Answer

Apples, Cherries, Horses

Question 5

Both the ACP and PPP start immediately

Accepted Answer

false

Answer

true

Question 6

Appliance must be in good working condition to be eligible for the ACP

Accepted Answer

false

Answer

true

Question 7

Which of the following home appliances does the ACP protect?

Accepted Answer

Washing Machine

Answer

<P>Laptop</P>

Answer

Barbecue Grill

Answer

Curling Iron

Question 8

With the ACP, what must the customer pay, for parts and labor?

Accepted Answer

Nothing - Parts and Labor are included

Answer

A one-time fee of $100

Answer

$5.00 per part

Answer

It will depend on the part and required labor

Question 9

Unlimited tech visits are included with the ACP

Accepted Answer

true

Answer

false

Question 10

If the customer does NOT have the ACP and they need services, where would you transfer them?

Accepted Answer

Whirlpool Customer Care

Answer

Spanish Service

Answer

None of the above

Answer

D&G Service

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