1. Which of the following jobs involves working directly with customers to troubleshoot and fix technical issues?

2. Which of the following jobs involves providing technical support to customers over the phone or via online chat?

3. Which of the following jobs involves working in a workshop or laboratory environment to repair and maintain electronic equipment?

4. Which of the following skills is essential for all three types of technician jobs?

5. Which technician jobs are most likely to involve travel to different locations, such as customers' homes or businesses?

6. Which of the following is a potential safety hazard when working with computer components?

7. What is the first step in implementing proper safety procedures when working with computer components?

8. Which of the following is a proper safety procedure when handling computer components?

9. Which of the following is a proper safety procedure when working with computer components that have been exposed to liquid?

10. Which of the following is a potential safety hazard when working inside a computer case?

11. Which of the following is a reason to upgrade a CPU?

12. Which of the following is a proper safety procedure when installing a new CPU?

13. Which of the following is a proper safety procedure when installing a new heat sink/fan assembly?

14.  Which of the following is a reason to replace a heat sink/fan assembly?

15. Which of the following is a proper safety procedure when working with a heat sink/fan assembly?