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Review units 1&2 (ESP - Call center)
Quiz by Ana MarĂa Palacio Gil
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
​When a representative is not signed in to receive callsÂ
offline time
break
after-call
sign off
WFM stands for "Workforce moment"
When a representative is not signed in to receive callsÂ
Gathering of employees
The opposite of predictable
Adhering to a set of rules, such as a policy, standand, specification or law
What can cause misunderstanding during conversations?
A dialect is a form of language that people speak in a particular part of a country
When a person can speak two languages well
To change words into a different language
Agreeing with a suggestion
