
Review units 1&2 (ESP - Call center)
Quiz by Ana MarĂa Palacio Gil
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
WFM stands for "Workforce moment"
When a representative is not signed in to receive callsÂ

Gathering of employees

The opposite of predictable
Adhering to a set of rules, such as a policy, standand, specification or law

What can cause misunderstanding during conversations?

A dialect is a form of language that people speak in a particular part of a country

When a person can speak two languages well
To change words into a different language
Agreeing with a suggestion
