Question 1

The three caller objections that allow us to search for sister properties are the price is too high, Section 8 not accepted, and pet not allowed.

Accepted Answer

false

Answer

true

Question 2

A caller that says they have an eviction on their record and the PK states that no one with an eviction will qualify. What do you tell the caller?

Accepted Answer

Our community does not accept past evictions. However, I'd be glad to get your name and number.

Answer

They don't allow evictions, but perhaps they could make an exception.

Answer

Our community does not accept past evictions. Please visit our website and if you have a moment, there is a brief survey and we would appreciate your feedback.

Answer

Why didn't you pay your rent at your last place?

Question 3

What would you tell a caller that found a price or special that’s different from what we have?

Accepted Answer

We should acknowledge their statement, document the site that they saw the price and the onsite team will address it.

Answer

Say “Those other websites are wrong and you shouldn’t trust them.”

Answer

Say “I will let my onsite team know, maybe my system hasn’t been updated yet.”

Answer

Say “If that’s what you see online, you should let the onsite team know and they should be able to honor it.”

Question 4

What should you do if the caller says the price is out of their range?

Accepted Answer

Find out their price range and attempt to overcome the objection if within reason

Answer

Offer to give them the local number in case the onsite team can make an exception

Answer

Gather their contact information in case the price changes

Answer

Let them know the minimum income requirements and ask them if they would meet that guideline

Question 5

What makes a Lease Up community unique?

Accepted Answer

They are either a brand new or a recently renovated community and are trying to fill a lot of apartment homes

Answer

They offer open leases to prospects

Answer

They are about to cancel service with us

Answer

They’ve put a hold on signing new leases but still want leads for the future

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