Question 1

What is another term for True-Ups?

Accepted Answer

Estimation Realignment

Answer

Guestimation Reassignment

Answer

Frustration Resupplyment

Answer

Elevation Retirement

Question 2

What is the standard method to accommodate an Open-C over-estimation which resulted in an overpayment by the resident?

Accepted Answer

Continue to bill the resident a zero amount until the credit is used up

Answer

Verify resident mailing address as a check will be refunded to the resident by RealPage

Answer

Don't bring it up so the the resident doe not notice

Answer

Email the property and ask how they want to proceed

Question 3

All estimated reads can be adjusted with an estimation realignment.

Accepted Answer

false

Answer

true

Question 4

Estimation Realignment may be used in conjunction with which methodology(s)?

Accepted Answer

Submetering only

Answer

RUBS, Submetering, and Fixed Fees

Answer

RUBS and Submetering

Answer

Any utility management methodology

Question 5

What can you advise the resident of if they receive a higher than normal bill due to an estimation realignment?

Accepted Answer

RealPage has previously underestimated their usage and this is a correction to make up the difference based on actual meter reads

Answer

Have a conversation with the resident to figure out why they have high usage (such as more people in their unit)

Answer

This is an estimation realignment and not an actual realignment so they should talk to the property office.

Answer

Offer suggestions on utility conservation

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