Salesforce Admin Practice Test Questions
Quiz by Hope Pate
Feel free to use or edit a copy
includes Teacher and Student dashboards
Measure skillsfrom any curriculum
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
- edit the questions
- save a copy for later
- start a class game
- automatically assign follow-up activities based on students’ scores
- assign as homework
- share a link with colleagues
- print as a bubble sheet
- Q1
The managers at Ursa Major Solar asked the asked the administrator to quickly provide access to sales reports and dashboards. How can this be done?
Search the App Exchange for free adoption report apps.
Log a case to Salesforce Support.
Use Auto-Report Builder.
Build reports and dashboards.
120s - Q2
What are two ways to customize basic reports using Lightning Experience?
1. Adding links to external pages.
2. Adding a Lightning Component.
1. Adding filters
2. Adding a Lightning Component.
1. Adding charts
2. Adding filters
1. Adding charts
2. Adding links to external pages.
120s - Q3
Ursa Major Solar's administrator created a new account record type, but when marketing users are creating new account records, they are unable to choose the new record type. What are two causes for this issue?
1. The record type is deactivated.
2. The record type is disassociated from the page layout.
1. The record type is disabled on the marketing user profile.
2.The record type is disassociated from the page layout.
1. The record type is disassociated from the page layout.
2. The record type default setting is disabled.
1. The record type is deactivated.
2. The record type is disabled on the marketing user profile.
120s - Q4
Ursa Major Solar tracks both user issues and customer issues.
1. A user issue can be logged as: new, waiting for reply, closed
2. A customer issue can be logged as: new, working, closed
An administrator needs to track both case types. Which features should be used?
Workflows and Automated Case Users
Record Types and Support Processes.
Page Layouts and Process Builder
Record Types and Page Layouts.
120s - Q5
Universal Containers has three Account record types: Prospect, Customer, and Vendor. The Customer record type is only for Accounts that have a Closed Won Opportunity.
How should a System Administrator prevent users from selecting the Customer Record Type when they create new Account records?
Create an Account Validation Rule that prevents new Accounts with the Customer Record Type from being saved.
Remove the Customer Record Type as an Assigned Record Type in the users' Profiles and Permission Sets.
Create a Workflow Rule or Process to change the Record Type from Customer to Prospect.
Create an Account Auto-Assignment Rule to assign the Prospect Record Type to all new Accounts.
120s - Q6
Universal Containers uses a hybrid sharing model where Accounts and Contacts are Read Only and Opportunities and Cases are Private. Account Executives (AE) own all the Accounts. Some Contacts are owned by AEs, and other Contacts are owned by support reps.
How should the System Administrator ensure the AEs can edit all the Contacts associated with their Accounts, no matter who owns the Contact?
Create a read/write Sharing Rule to share all related Contacts with the Account owner.
Select the edit all associated contacts option for the AE Role in the Role Hierarchy.
Use the Mass Transfer Tool to transfer ownership of all Contacts to the AEs.
Account owner privileges give the AE edit access to all related records by default.
120s - Q7
Ursa Major Solar wants all Sales Users to see a dashboard that displays Total Closed/Won Opportunity Amount by User on a monthly basis. The Opportunity sharing model is private.
What should the administrator do to fulfill this request?
Request for the Sales Manager to create the Dashboard from the Opportunities by User Report and save it to her private Dashboards Folder.
Request for the Sales Manager to create the Dashboard from the Opportunities by User Report, select "View Dashboard as Me", and save in the shared Dashboard Folder.
Create the Dashboard from the Opportunities by User Report, then save it in the shared Dashboard Folder as a Dynamic Dashboard.
Create the Dashboard from the Opportunities by User Report, choose the Sales Manager as RunAs User and Save in the private Dashboard Folder.
120s - Q8
Ursa Major is onboarding 15 new employees in three weeks. The administrator needs to create user records in Salesforce without activating them.
Which two methods allow the administrator to achieve this goal?
Choose 2 options.
1. Create a .csv file ensuring that IsActive = False, and use the data loader to insert.
2. Click Add Multiple Users and ensure that Generate New Password and Notify User Immediately are unchecked.
1. Create them with the User Import Wizard and ensure that Active is unchecked.
2. Click Add Multiple Users and ensure that Generate New Password and Notify User Immediately are unchecked.
1. Click Add Multiple Users and ensure that Generate New Password and Notify User Immediately are unchecked.
2. Schedule a Time-Dependent Workflow to create users in three weeks.
1. Schedule a Time-Dependent Workflow to create users in three weeks.
2. Create them with the User Import Wizard and ensure that Active is unchecked.
120s