Seek first to understand then to be understood
Quiz by Cinco Delgado
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30 questions
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- Q1What questions should you ask yourself before giving feedback?Will this feedback really help this person, and should I put it in an "I" message instead of a "you" message?20s
- Q2What is an important part of seeking to be understood?Giving feedback.20s
- Q3True or false: unexpressed feelings never die. They are buried alive and come forth later in uglier ways. You've got to share your feelings or they'll eat your heart out.TrueFalse20s
- Q4What does the second part of habit 5, "seeking to be understood" require?courage20s
- Q5Genuine listening involves what?Repeating back in your own words what the other person is saying and feeling.20s
- Q6Genuine listening involves doing what?Standing in someone else's shoes (seeing their point of view).20s
- Q7To really hear what people are saying, you need to listen to what they are not saying?FalseTrue20s
- Q8What percent of communication comes from voice inflection (tone and feelings projected)?40%7%53%20s
- Q9What percent of communication comes from body language?7%53%40%20s
- Q10What percent of communication is contained in the words we use?53%7%40%20s
- Q11Genuine listening involves listening with what?Our eyes, our heart, and our ears.20s
- Q12This happens when you try to dig up emotions before people are ready to share them.probing20s
- Q13This is when we give advice drawn from our own experience. For example, "When I was your age..."advising20s
- Q14This happens when we listen to someone else and make judgments about them and about what they are saying.judgement30s
- Q15This listening happens when we see everything from our own point of view. Instead of standing in another's shoes, we want them to stand in ours.self-centered listening30s