Service levels
Quiz by Sp Training
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- Q1
1. What service level would you recommend for a customer that wants remote access to arm and disarm their system?
L4 Complete
LV 2 Remote
L3 Smart
LV 1 Secure
30s - Q2
What service level would you recommend for a customer that has high speed internet and wants camera features?
L1 Secure
L2 Remote
L3 Smart
L4 Complete
30s - Q3
What service level would you recommend for a customer that has high speed internet and wants camera features?
L2 Remote
L4 Complete
L1 Secure
L3 Smart
30s - Q4
What service level would you suggest for a customer that has no cell phone reception in their area and no internet access, but wants fire and carbon monoxide protection?
L4 Complete
L3 Smart
L2 remote
L1 Basic (non-command)
30s - Q5
What service level would you recommend for a customer that has high speed internet, wants the ability to remotely lock and unlock their door, and view who’s at their door?
L4 Complete
L3 Smart
L1 Secure
L2 Remote
30s - Q6
What service level would you recommend for a customer that has no high-speed internet and wants Smart Home capabilities?
L2 Remote
L3 Smart (Command only, Non-Command systems require internet for L3)
L4 Complete
L1 Secure
30s - Q7
What service level would you recommend for a customer that wants a smart thermostat and outdoor cameras?
L3 Smart
L1 Secure
L2 Remote
L4 Complete
30s - Q8
What service level would you recommend for a customer that does not have a landline, does not have a smartphone, and wants basic burglar alarm security features.
L4 Complete
L1 Secure
L3 Smart
L2 Remote
30s - Q9
What service level would you recommend for a customer that want to be able to remotely open and close their garage doors?
L3 Smart
L2 Remote
L4 Complete
L1 Secure
30s - Q10
What service level would you recommend for a customer that needs a pet friendly motion detector and smoke detector?
L4 Complete
L2 Remote
L1 Secure
L1,L3 and L4.
30s