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Services that Satisfy Customers/ Extra Mile Effort

Quiz by Frances Therese D. San Juan

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10 questions
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  • Q1
    This means that you create a stronger and sustainable desire for customers to come back because they are looking forward to receiving the same good service or treatment.
    Make sure that the service that you render is always better the next time around.
    Establish a warm and friendly customer rapport.
    40s
  • Q2
    Listening is a starting point in achieving this end. It is also important to be patient while listening to your customer.
    Anticipate the customer’s every need and how they may be best served.
    Show genuine concern for the customer.
    40s
  • Q3
    Being familiar with a repeat customer has a lot of opportunities for the business. Create a harmonious and professional relationship with the customer.
    Create a sense of urgency.
    Establish a warm and friendly customer rapport.
    40s
  • Q4
    Attending to a customer’s special request or looking forward to customer’s preferences in a product or service is certainly appreciated and makes business experience worth remembering.
    Make sure that the service that you render is always better the next time around.
    Anticipate the customer’s every need and how they may be best served.
    40s
  • Q5
    When a customer brings a problem or a service request to you, it is important to put in mind that you have to resolve the problem or render the requested service no matter what it takes, and regardless of who you are in the company.
    Remember that no request is too small, too large, or too difficult.
    Show genuine concern for the customer.
    40s
  • Q6
    When a customer needs something from you, you have to always remember that the clock starts ticking the moment the sentence of the customer is finished.
    Establish a warm and friendly customer rapport.
    Create a sense of urgency.
    40s
  • Q7
    In order to reap the full benefits of technology and associated staff training, clear policies need to be put in place outlining how agents should react to certain scenarios.
    Improve response time.
    Put policies in place.
    40s
  • Q8
    Educating the customers and providing Frequently Asked Questions (FAQs) could save them time and frustration. If the consumer is provided with easily-accessible information, then they will be able to guide themselves to the solution.
    Educate your customer.
    A call to act on the customer needs.
    40s
  • Q9
    Staff must have strong communication skills and a solid understanding of the products and services that customers may enquire about. Without this, it will be impossible for contact centers to provide customers with the best possible advice.
    Improve response time.
    Develop skills.
    40s
  • Q10
    Agents must tread a fine line between investing time and ensuring that they treat each customer individually.
    Keep the service personal
    Improve response time.
    40s

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