Question 1

What is KC-NCDDP Grievance Redress System?

Accepted Answer

A system that is a locally-based formalized way to accept, assess and resolve community feedback and complaint on the program.

Answer

A program that resolves problems and grievances on its own

Answer

Issues that need to be resolved

Answer

An activity where the community solves issues and concerns

Question 2

What is the difference between a Grievance and a PINCO

Accepted Answer

Grievance is complaints/issues directly reported by the community to the ACT while PINCO is complaints/issues raised by ACT staff.

Answer

Grievances are reported by the ACT while PINCO are reported by the community

Question 3

What timeline do we follow in resolving grievances?

Accepted Answer

RA 11032 or the Ease of Doing Business Law

Answer

The KALAHI CIDSS Grievance Redress System Law

Question 4

Which of the following is the correct timeline followed in resolving grievances?

Accepted Answer

3 days for simple transactions, 7 days for complex transactions 20 days for highly technical transactions

Answer

5 days for simple transactions, 15 days for complex transactions 30 days for highly technical transactions

Answer

5 days for simple transactions, 15-30 days for complex transactions 30-60 days for highly technical transactions

Question 5

How many typologies are there in the Grievance Redress System of KC?

Accepted Answer

3, Type A, B, & C

Answer

No, there are no Typologies

Answer

2, Type A & B

Question 6

Which is not a principle in the KC GRS?

Accepted Answer

Open-Minded

Answer

Due Process

Answer

Empowering and Participatory

Answer

Transparency

Question 7

This type of grievance is non-contentious and a request for clarification and information.

Accepted Answer

Type A

Answer

Type B

Answer

Type C

Question 8

This type of grievance is about non-conformance to KC government procurement and finance guidelines.

Accepted Answer

Type C

Answer

Type B

Answer

Type A

Question 9

This grievance goes against the compliance with project processes, MOA, and other KC
implementation arrangements.

Accepted Answer

Type B

Answer

Type C

Answer

Type A

Question 10

What are the forms officially used by the KC GRS?

Accepted Answer

Grievance Intake Form and the
Grievance Installation Checklists

Answer

Grievance Intake Form

Answer

Grievance Attendance sheet & Minutes

Answer

Grievance Installation Checklist

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