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Q 1/5
Score 0
What will you say to the person, if you must interrupt the conversation?
30
Excuse me, I’ll be right back
Please excuse me for a moment, I’ll be right back
I’ll be right back
Please excuse me, I’ll be right back
Q 2/5
Score 0
What is the reason of the FO’s inquiry to the guest in his statements
below?
“We don’t have any available Executive Room on the 28th of August, Mr.
Smith. Would you like me to book you to a Superior Room instead?
30
The FO is reserving the Executive Room for the other guest
The FO is endorsing the Executive Room as part of their sales
promotion
The Superior Room has even affordable price rate as compared to
Executive Room
The Executive room is not available to use during the time
5 questions
Q.
What will you say to the person, if you must interrupt the conversation?
1
30 sec
Q.
What is the reason of the FO’s inquiry to the guest in his statements
below?
“We don’t have any available Executive Room on the 28th of August, Mr.
Smith. Would you like me to book you to a Superior Room instead?
2
30 sec
Q.
How many rings does it takes before an FO answer the phone calls?
3
30 sec
Q.
These are things to remember when leaving messages through
telephone, except:
4
30 sec
Q.
During the registration, what should you do first as the guest arrived?
