SimpleBills Support Quiz 5

When are Single-Family invoices generated?

For Optional customers in a deregulated area of Texas, SimpleBills will have electricity started in our name for the customer.  Which partner do we use for electric service?

How much is the Card Storage Fee for customers in the Student market?

How much is the Card Storage Fee for customers in the Single-Family market?

How many days does SimpleBills need to complete the import process when a customer links a utility account to their SimpleBills account?

Which of the scenarios below is NOT an acceptable reason for redividing a bill?

What should a Support Specialist do if a bill needs to be redivided that contains a property portion?

If redividing a bill causes the property to receive a portion, what action should a Support Specialist take?

Choose the correct macro for this scenario:  "Hi! You guys are showing that my lease ends at The Phoenix on July 31st, but I moved out of there in mid-May when I sublet the unit.  I just got an invoice that shows I was billed to the end of May, but like I said, someone else is in there now and they should be getting the bill."

Choose the correct macro for this scenario: "I was just looking at my invoice on my account, and I see a charge for electricity for $63.14. Normally, there's a copy of the utility bill that I can look at, but for some reason, I don't see it this month. I would really like to see the bill - can you make that happen for me?"

Choose the correct macro for this scenario: "Hi! Listen, I need to get my account changed. My roommates and I decided to use you guys this year, and my roommate put the electric bill and water bill in her name and you guys have been paying it. I originally put 7/31 as the date to end my account. My other roommates are staying here until then, but since I graduated, I'm moving out next week, on 5/31. Can you change my date and close my account on 5/31 instead of 7/31?"

Choose the correct macro for this scenario: "Uh, yeah, look, my roommates and I decided to let you guys manage our utility bills this year - we did it ourselves last year. We all moved in here on the same day, August 14th, but I can see on my account online that we all have different start dates for our accounts. I think that's going to cause the first bill to not be divided correctly. Can you get all of our dates to show August 14th before you send that first invoice?"

Choose the correct macro for this scenario: You received an email that stated the following: "When I signed up today with you guys, you told me there was going to be a $3 card fee on my invoices along with a $5 service fee every month, but I just saw a charge for $2.95 on my account and I haven't even gotten an invoice yet. What are you charging me for?"

Choose the correct macro for this scenario: "So, yeah, I moved from Unit 203 to Unit 116. You guys told me I didn't need to do anything, that the property would give you guys all the information for the new unit. But I just got my invoice and see that you're still charging me for Unit 203. I moved to Unit 116 on the 12th, but this invoice says you billed me for Unit 203 up to the 25th. What do I need to do to get this fixed?"

Choose the correct macro for this scenario: "Hello, I'm not sure if this is something you can help me with or if I need to call the office here, but we got a new roommate last month, and we just got our new bill. But when I look at the charges, it says I'm paying 33% instead of 25%. The new guy has been here during this entire billing period that shows on this invoice, but apparently, he isn't listed as our roommate. Can you fix that or do I need to call the property manager?"