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Single Family Written Assessment

Quiz by Marc Jaca

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40 questions
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  • Q1

    What is a single-family home? (Select the best answer)

    A structure with multiple units

    A stand-alone structure or a free-standing residential building

    Usually have shared amenities with other tenants in the community

    60s
  • Q2

    What are the common differences between a multi-family home and single-family home? 

    Multi-family and single-family homes have the same qualification standards

    Multi-family and single-family home pet policies are the same

    Prospects will always need to go to the management office first before viewing a single-family home

    Single-family homes rarely have on-site offices and visiting a single-family home may require prospects to meet with a field agent or obtain a lock box code.

    60s
  • Q3

    What information needs to be provided in every single-family leasing call? 

    Pricing, availability and any information asked by the prospect

    Pet Policy

    Features and Amenities

    Front line number

    60s
  • Q4

    What entries are necessary when creating a full single-family guest card?

    - First and Last Name

    - Home Size

    - Move Date

    - Phone Number

    - Price Range

    - Email Address

    - Ad Source

    - First and Last Name

    - Home Size

    - Move Date

    - Number of Occupants

    - Pets

    - Phone Number

    - Email Address

    - First and Last Name

    - Home Size

    - Move Date

    - Lease Terms

    - Price Range

    - Ad Source

    - Phone Number

    - Email Address

    60s
  • Q5

    What is the preferred way of obtaining the home size in a single-family home leasing call?

    Suggest a home size

    None of the above

    Locate the prospect’s desired address then confirm the home size

    Ask for their desired home size

    60s
  • Q6

    What is the preferred way in obtaining the prospect’s budget in a single-family home leasing call?

    Ask for their budget

    Quote pricing then confirm if it’s within their price range

    None of the above

    Look for the qualification guidelines and see if there are any requirements they must meet

    60s
  • Q7

     What are the two common ways prospects can view a single-family home?

    Virtual and website tour

    Agent and self-showing

    Onsite appointment and stop-by

    Drive thru and virtual tours

    60s
  • Q8

    What are the six common visit SOPs we have in Single Family?

    1. Open Slot / Block Visit

    2. Refer to Website

    3. Open House

    4. Agent Follow Up

    5. Group Showing

    6. Agent Set Up Online

    1. Onsite Appointment Only

    2. Refer to Website

    3. Virtual Tour

    4. Agent Follow Up

    5. Group Showing

    6. Agent Set Up Online

    1. Open Slot / Block Visit

    2. Self Guided Tour

    3. Virtual Tour

    4. Agent Follow Up

    5. Group Showing

    6. Stop By

    60s
  • Q9

    What is the first thing you would need to do when scheduling Open Slot/Block, Group Showings, and or Open House visits?

    Offer the visit schedule 48 hours from the date and time of call

     Login to Propertyware and check the field agent’s calendar before offering the schedule available in PAMM’s visit calendar

    Offer the soonest available schedule in PAMM’s visit calendar

    Seek assistance from your Team Lead (TL) before offering the visit

    60s
  • Q10

    If the home is available for immediate move-in and the visit SOP is Open Slot/Block, what is the soonest visit schedule you can offer?

    Same day with a 1-hour interval from the time of call

    24 hours from the date and time of call

    Weekends only

    48 hours from the date and time of call

    60s
  • Q11

    If the home has future availability and or has no availability date and the visit SOP is Open Slot/Block, what is the soonest visit schedule you can offer as a standard?

    Same day with a 1-hour interval from the time of call

    After the home becomes available

    48 hours from the date and time of call

    24 hours from the date and time of call

    60s
  • Q12

    If the home can’t be found in the Pricing tab or not available at all, what should we tell the caller about the home?

    Still offer to schedule a visit 48 hours from the date and time the call was taken

    Still offer to schedule a visit 24 hours from the date and time the call was taken

    Advise the caller that the field agent may follow up once the home becomes available

    Refer the caller to the website to schedule the visit

    60s
  • Q13

    If the Visit Note says: Do not set visits before the availability date, what visit schedule do we offer if the home has future availability?

    Advise the caller that the field agent will follow up

    Refer the caller to the website to schedule the visit

    Schedule the visit on the availability date or after the home becomes available

    Schedule the visit 48 hours from the date and time the call was taken

    60s
  • Q14

    If the Visit Note says: No availability date, follow occupied homes SOP, what visit schedule do we offer?

    Schedule the visit once the home becomes available

    Schedule the visit 48 hours from the date and time the call was taken

    Advise the caller that the field agent will follow up

    Refer the caller to the website to schedule the visit

    60s
  • Q15

    If the Visit Note says: Check the PMC website to find out if the property uses Rently Lock Box. Rently: Refer all prospects to the PMC website to schedule a showing. Click on Schedule a self-showing, what do we tell the caller if the home is listed in Rently?

    Refer the caller to the property website to schedule the self-showing

    Refer the caller to call the onsite team

    Go to the property website and schedule the visit for the caller

    Advise the caller that the field agent will follow up to schedule the showing

    60s

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