Single Family Written Assessment
Quiz by Marc Jaca
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- Q1
What is a single-family home? (Select the best answer)
A structure with multiple units
A stand-alone structure or a free-standing residential building
Usually have shared amenities with other tenants in the community
60s - Q2
What are the common differences between a multi-family home and single-family home?
Multi-family and single-family homes have the same qualification standards
Multi-family and single-family home pet policies are the same
Prospects will always need to go to the management office first before viewing a single-family home
Single-family homes rarely have on-site offices and visiting a single-family home may require prospects to meet with a field agent or obtain a lock box code.
60s - Q3
What information needs to be provided in every single-family leasing call?
Pricing, availability and any information asked by the prospect
Pet Policy
Features and Amenities
Front line number
60s - Q4
What entries are necessary when creating a full single-family guest card?
- First and Last Name
- Home Size
- Move Date
- Phone Number
- Price Range
- Email Address
- Ad Source
- First and Last Name
- Home Size
- Move Date
- Number of Occupants
- Pets
- Phone Number
- Email Address
- First and Last Name
- Home Size
- Move Date
- Lease Terms
- Price Range
- Ad Source
- Phone Number
- Email Address
60s - Q5
What is the preferred way of obtaining the home size in a single-family home leasing call?
Suggest a home size
None of the above
Locate the prospect’s desired address then confirm the home size
Ask for their desired home size
60s - Q6
What is the preferred way in obtaining the prospect’s budget in a single-family home leasing call?
Ask for their budget
Quote pricing then confirm if it’s within their price range
None of the above
Look for the qualification guidelines and see if there are any requirements they must meet
60s - Q7
What are the two common ways prospects can view a single-family home?
Virtual and website tour
Agent and self-showing
Onsite appointment and stop-by
Drive thru and virtual tours
60s - Q8
What are the six common visit SOPs we have in Single Family?
1. Open Slot / Block Visit
2. Refer to Website
3. Open House
4. Agent Follow Up
5. Group Showing
6. Agent Set Up Online
1. Onsite Appointment Only
2. Refer to Website
3. Virtual Tour
4. Agent Follow Up
5. Group Showing
6. Agent Set Up Online
1. Open Slot / Block Visit
2. Self Guided Tour
3. Virtual Tour
4. Agent Follow Up
5. Group Showing
6. Stop By
60s - Q9
What is the first thing you would need to do when scheduling Open Slot/Block, Group Showings, and or Open House visits?
Offer the visit schedule 48 hours from the date and time of call
Login to Propertyware and check the field agent’s calendar before offering the schedule available in PAMM’s visit calendar
Offer the soonest available schedule in PAMM’s visit calendar
Seek assistance from your Team Lead (TL) before offering the visit
60s - Q10
If the home is available for immediate move-in and the visit SOP is Open Slot/Block, what is the soonest visit schedule you can offer?
Same day with a 1-hour interval from the time of call
24 hours from the date and time of call
Weekends only
48 hours from the date and time of call
60s - Q11
If the home has future availability and or has no availability date and the visit SOP is Open Slot/Block, what is the soonest visit schedule you can offer as a standard?
Same day with a 1-hour interval from the time of call
After the home becomes available
48 hours from the date and time of call
24 hours from the date and time of call
60s - Q12
If the home can’t be found in the Pricing tab or not available at all, what should we tell the caller about the home?
Still offer to schedule a visit 48 hours from the date and time the call was taken
Still offer to schedule a visit 24 hours from the date and time the call was taken
Advise the caller that the field agent may follow up once the home becomes available
Refer the caller to the website to schedule the visit
60s - Q13
If the Visit Note says: Do not set visits before the availability date, what visit schedule do we offer if the home has future availability?
Advise the caller that the field agent will follow up
Refer the caller to the website to schedule the visit
Schedule the visit on the availability date or after the home becomes available
Schedule the visit 48 hours from the date and time the call was taken
60s - Q14
If the Visit Note says: No availability date, follow occupied homes SOP, what visit schedule do we offer?
Schedule the visit once the home becomes available
Schedule the visit 48 hours from the date and time the call was taken
Advise the caller that the field agent will follow up
Refer the caller to the website to schedule the visit
60s - Q15
If the Visit Note says: Check the PMC website to find out if the property uses Rently Lock Box. Rently: Refer all prospects to the PMC website to schedule a showing. Click on Schedule a self-showing, what do we tell the caller if the home is listed in Rently?
Refer the caller to the property website to schedule the self-showing
Refer the caller to call the onsite team
Go to the property website and schedule the visit for the caller
Advise the caller that the field agent will follow up to schedule the showing
60s