Question 1

You should only mention outstanding balances if it belongs to your practice?

Accepted Answer

At scheduling and at check-in no matter what office it belongs to

Answer

At scheduling

Answer

Yes, only if it is your clinic

Answer

Only one time, and if patient has not paid then ignore it

Question 2

How should you ask for payment from patients?

Accepted Answer

How would you like to pay your balance today?

Answer

Would you mind making a payment on your account today?

Answer

Here is MSBT's phone number. Please call and make a payment and setup a payment plan.

Answer

How much can you pay today?

Question 3

Where should you document a patient's nickname or preferred name?

Accepted Answer

First Name Used

Answer

Chart Alert

Answer

Patient Notes

Answer

First Name

Question 4

How often should patients sign the General Consent form?

Accepted Answer

Annually

Answer

Whenever

Answer

Once per lifetime

Answer

Every visit

Question 5

How often should patients sign the Notice of Privacy Practices?

Accepted Answer

Once per lifetime

Answer

Every visit

Answer

Annually

Answer

Whenever

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