
SLEEP INN
Quiz by LISA HENDRIX
Feel free to use or edit a copy
includes Teacher and Student dashboards
Measure skillsfrom any curriculum
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- Q1
WHAT IS THE PERCENTAGE OF HOTEL TAX?
8.9%
14.2%
14.27%
1.427%
30s - Q2
WHAT ARE THE ONLY TWO SERVICE ANIMALS ACCEPTED?
DOGS AND LITTLE PIGGY
DOGS AND MINIATURE HORSES
DOGS AND CATS
DOGS AND MONKEYS
30s - Q3
WHAT ARE YOU ALLOWED TO ASK SOMEONE WITH A SERVICE ANIMAL?
WHAT TYPE OF HEALTH PROBLEM THEY HAVE
PAPERWORK ON SERVICE DOG
LETTER FROM A DOCTOR
WHAT TYPE OF SERVICE DOES THE DOG PERFORM.
30s - Q4
WHEN DO YOU CHARGE FOR A SERVICE DOG.
WHEN THEY CAN'T PROVIDE PROOD OF SERVICE ANIMAL
AT CHECK-IN
NEVER
WHEN A GUEST HAS 2 SERVICE ANIMALS
30s - Q5
EXAMPLE 1 GUEST MR. MEDINA WASN'T CHARGED FOR THE FIRST NIGHT.
FALSE
TRUE
30s - Q6
EXAMPLE 1 WHAT IS THE TOTAL MR. MEDINA WILL BE PAYING FOR HIS STAY.
192.35
$201.46
65.84
57.62
30s - Q7
EXAMPLE 2 GUEST ELI TELLS THE FD THAT HE NEEDS TO SHORTEN HIS STAY WHILE CHECKING-IN. WHAT WILL THE AUDIT HAVE TO DO TO CHECK OUT GUESTS.
TELL GUEST TO CALL 3RD PARTY
POST CHARGE TO CREDIT CARD AND NOTE
ADJUST BACK MONEY TO CREDIT CARD AND NOTE
WAIT FOR BRIAN TO COME IN.
30s - Q8
EXAMPLE 3 WHAT IS THE AUDIT TO DO WITH THIS NO-SHOW RESERVATION?
NOTHING. MONEY WAS ALREADY COLLECTED.
POST CHARGE THE ROOM RATE UNDER THE NO SHOW OPTION
POST ADJUST BACK TO MASTER CARD
POST-ADJUST MASTER CARD FOR $81.36
30s - Q9
WHY IS IT IMPORTANT THAT WE DON'T EXTEND ON A 3RD PARTY RESERVATION?
ALL THE ABOVE
DIFFERENT RATE
3RD PARTY COMMISSION
VIRTUAL CARDS
30s - Q10
WHAT IS THE PERCENTAGE THAT THE FRONT DESK CAN GIVE OUT FOR GUEST APPEASEMENT BEFORE HANDING IT OVER TO THE MANAGER?
ZERO
50%
15%
10%
30s - Q11
GUEST CHECKS OUT AFTER 5 DAYS AND WANTS A DISCOUNT BECAUSE HE SAYS THE TV DIDN'T WORK BUT HE NEVER REPORTED IT TO THE FRONT DESK. WHAT DO YOU DO?
APOLOGIZE
COMP THE GUEST BACK FOR 1 NIGHT.
GIVE THEM 10% FOR EVERY DAY THEY WERE THERE.
TELL THEM TO WAIT TILL THE MANAGER IS IN.
30s