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SMT Exam
Quiz by 7GSMO
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- Q1
What are the three components/foundations of ATR?
Objectives, Strategy Map, Change Agenda
Vision, Strategy Map, Scorecard
Governance Charter, Strategy Map, Scorecard
30s - Q2
In customer outcome analysis this is the impact or consequence of your delivery of your products to your primary customers.
Organizational Outcome
Major Final Output
Primary Customers
30s - Q3
In customer outcome analysis this is the Principal or Direct recipient of unit’s outputs.
Direct recipient
Secondary Customers
Primary Customers
30s - Q4
The areas identified as important or crucial where a result will help in the achievement of the set objectives or goal.
Change Agenda
Key Result Areas
Key Performance Indicators
30s - Q5
Part of the performance scorecard that should be stretched but achievable.
Targets
Performance Measures
Strategic Objectives
30s - Q6
It manifests the units/offices willingness to embrace good governance and performance excellence.
Key Performance Indicators
Key Result Areas
Change Agenda
30s - Q7
Any individual or group who can affect the achievement of an organization's objectives or who is affected by the achievement of an organization's objectives.
Shareholder
Customer
Stakeholder
30s - Q8
In customer-outcome analysis these are the products that your unit provides to your primary customers
Major Final Output
Mission
Mandate
30s - Q9
What is the correct sequence in role clarification in scorecard development process?
Value Chain Analysis - Change Agenda - Customer Outcome Analysis
Value Chain Analysis - Customer Outcome Analysis - Change Agenda
Customer Outcome Analysis - Value Chain Analysis - Change Agenda
30s - Q10
This is quantifiable metrics to evaluate the achievement of an objective.
KRA
COA
KPI
30s - Q11
It is the main driver of the impact objective.
Core Approaches
Strategic Focus
Support Process
30s - Q12
In the hierarchy of objectives, what is the order of Core Approaches Objectives.
2nd order
3rd order
4th order
1st order
30s - Q13
In personal scorecard, these are activities required to achieve the targets and objectives.
Job Description
Measures
Personal Tasks
30s - Q14
A trusted person that helps the scorecard owner in tracking the progress and ensuring personal tasks are performed
Stakeholder
Accountability Partner
Business Partner
30s - Q15
One of the components of PA SMS which translates the PA strategy into programs with corresponding budget.
Program Execution and Monitoring
Strategic Planning
Resource Management
30s