Soft Skills
Quiz by Nicole Talarico
Feel free to use or edit a copy
includes Teacher and Student dashboards
Measure skillsfrom any curriculum
Tag the questions with any skills you have. Your dashboard will track each student's mastery of each skill.
- edit the questions
- save a copy for later
- start a class game
- automatically assign follow-up activities based on students’ scores
- assign as homework
- share a link with colleagues
- print as a bubble sheet
- Q1
True or false – It is not necessary to read an outgoing email prior to sending it?
falsetrueTrue or False30s - Q2
What is the expectation when responding to an email?
Users enter free textType an Answer30s - Q3
When responding to an email, when should you “reply to all”?
If you are listed in the BCC field
When your comments are important to the sender and a few others,
When only the original sender needs to know your reply
When your comments will be necessary for the original sender and all people in the original email's To: and Cc: field
30s - Q4
True or False - How you write a sentence can carry a lot of its meaning. Which words you emphasize and when you briefly stop can alter the message completely
truefalseTrue or False30s - Q5
All of the following are best practices when sending an email except for which one?
Start with hi, hello, goodafternoon ….
A proper closing would be thank you or regards
Avoid emoticons
If you don’t agree with how something transpired, it’s okay to “call out” the responsible party.
30s - Q6
Good phone etiquette includes all of the following: except
Be engaged in the conversation and take ownership
Use a sincere tone in addition to your words
Provide first call resolution
Keep the caller on an extended hold
30s - Q7
What is one of the forbidden phrases?
We can't do that
Is there anything else I can help you with?
May i place you on a brief hold?
How can I help you?
30s