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SPI KC for 51Talk Teachers

Quiz by Jera Blore

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12 questions
Show answers
  • Q1
    What are the Service Performance Indicators found in your scorecard?
    Capacity, Reliability, SSAT, Rank, JK12/BK12
    Peak Opened Slots, Average Open Slots, Student Satisfaction Rate, Attendance, Complaints
    Promotion, Booking Rate, Opening Rate, Absences and Complaints
    30s
  • Q2
    What does the Student Satisfaction Rate indicate?
    It is an indicator of how likely the students will book a lesson with the teacher again.
    It means the students are satisfied with the lesson.
    It indicates how the students like the teacher.
    30s
  • Q3
    In order to maintain a very good performance, what should be the teacher's SSAT?
    100%
    90% and above
    95% and above
    30s
  • Q4
    What is indicated by this icon in the Shift Management page in Teachers My Page?
    Question Image
    New student
    Free Trial Lesson
    Self Tag (Absence Reporting)
    30s
  • Q5
    First warning was issued to the teacher. How many days until he/she will be cleared of the warning?
    60 days
    90 days
    1 month
    30s
  • Q6
    Second Warning was issued to the teacher. How long will be the clearing period?
    1 month
    60 days/ 2 months
    30 days
    30s
  • Q7
    Aside from attendance, what other 2 factors should the teacher consider to get 100% reliability?
    capacity/opening slots
    complaints
    late and leave early
    20s
  • Q8
    How many peak slots should a teacher open per cut-off?
    at least 65 peak opened slots
    100 slots
    65 slots
    30s
  • Q9
    What does SPI stand for?
    Standard Performance Instructions
    Service Performance Indicator
    Satisfaction Percentage Indicator
    30s
  • Q10
    What is our 51Talk's Mission?
    To enable our learners to speak or communicate with the world efficiently.
    To enable our learners to speak and communicate with the world efficiently.
    To enable our learners to speak and communicate with the world effectively.
    30s
  • Q11
    Let us all be part of our great 51Talk's Vision which states...
    To be consistent and be recognized as the number one online English platform in the world.
    To be consistent and be recognized as the most popular online English platform in the world for centuries to come.
    To be consistent and be recognized as the most respected online English platform in the world for centuries to come.
    30s
  • Q12
    How many days should a Center-Based Teacher teach at the center to be able to schedule for a technical check and audio-video and appearance check and soon be allowed to conduct lessons at home?
    30 onsite teaching days
    10 onsite teaching days
    5 onsite teaching days
    30s

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