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Standard 1.04

Quiz by Jeanette Clark

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Q 1/5
Score 0
When businesses need to formalize the information provided to employees, customers, or other businesses, they often use which type of communication?
29
lateral
verbal
written
upward

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5 questions

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Q1
When businesses need to formalize the information provided to employees, customers, or other businesses, they often use which type of communication?
lateral
verbal
written
upward
30s
Q2
The primary reason the business benefits when salespersons practice good customer relations is that it:
develops repeat customers.
prevents customer objections.
segments the business's market.
promotes quality service.
30s
Q3
Which is a characteristic of good customer service?
asking many questions
offending people
offering quality service
taking a long time to reply
30s
Q4
The primary reason customers give for not returning to a business is a lack of:
courtesy from salespeople.
advertised merchandise.
available parking.
customer-service personnel.
30s
Q5
It is easier for employees to develop positive customer/client relations if employees understand that each customer is:
a possible problem.
a unique individual.
like most others.
in a hurry.
30s

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