Statements

Quiz by Australia Training

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10 questions
• Q1
How often are customer's statements generated?
Every day
Every fortnight
Every month
Ever year
120s
• Q2
Which one of the following is on a customer's statement?
Available balance
Customer's DOB
Borrowing limit
Yearly Repayment History
120s
• Q3
Where can we view customer's statements?
Notes
Bank Details
SafetyNet Details
Statement Details
120s
• Q4
Where can customer's view their statements?
SMS
Dashboard
Email
Post
120s
• Q5
What is shown in bold on a customer's statement?
Interest rate
Available and outstanding balance
Minimum payment and payment date
120s
• Q6
If a customer fails to meet their minimum payment, what may happen to their account?
Arrears
Charged £50
Interest rate increases
Charged £20
120s
• Q7
A new customer is accepted on the 9th of March, when is is their next statement generated?
11th May
10th April
9th April
2nd May
120s
• Q8
If a customer is accepted on the 30th of June, when will their statement be generated?
1st August
4th August
2nd August
3rd August
120s
• Q9
How is a customer's minimum payment worked out?
5% of OSB or £20 whichever is greater
5% of OSB or £40 whichever is lower
5% of OSB or £20 whichever is lower
2% of OSB or £50 whichever is greater
120s
• Q10
If a customer's outstanding balance is £300, which will their minimum payment be?
£40
£20
£30
£50
120s

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