Question 1

What resource provides detailed cleaning and maintenance instructions for the store?

Accepted Answer

Store Cleanliness & Equipment Maintenance Manual (SCEMM)

Answer

CSR Card Deck

Answer

DRB Clean Play Section

Answer

Steps 2 Excellence - Clean and Maintained Stores

Question 2

What position is responsible for keeping the customer area clean throughout the day?

Accepted Answer

Customer Support

Answer

Bar

Answer

POS

Answer

Handoff

Question 3

What is the first step in Steps 2 Excellence; Clean and Maintained Stores (Barista)

Accepted Answer

Understands the importance of cleaning & maintaining stores

Answer

Work together

Answer

Solves problems in the moment

Answer

Working together to be Clean, Safe and Ready

Question 4

Success is achieved when...

Accepted Answer

stores are clean and equipment is properly maintained

Answer

customers have a clean space

Answer

Chrissy shines her flashlight and sees no build-up

Answer

stores pass health inspection and equipment is working

Question 5

The steps of the CS Cycle are

Accepted Answer

1- Brew Coffee. 2-Refresh Customer Areas. 3-Perform Cycle Task List

Answer

1- Complete a load of dishes. 2-Brew Coffee. 3-Restock Bar. 4-Sample

Answer

1- Brew Coffee. 2-Distruptive Task. 3-Sweep lobby. 4- Cycle Task List

Answer

1- Brew Coffee. 2- Restock Engine. 3-Sweep lobby. 4-Cycle Task List

Question 6

What is the most important accessory when working in the Customer Support Position?

Accepted Answer

CS Timer

Answer

Gloves

Answer

Sanitizer Rag

Answer

Flashlight

Question 7

Who is responsible for keeping the store Clean, Safe and Ready to serve customers?

Accepted Answer

All store partners

Answer

Clean Play Partners

Answer

Janitor

Answer

Barista

Answer

Store Manager

Answer

SSV

Question 8

Where can you find cleaning tasks that need to be done daily, organized by station and daypart?

Accepted Answer

CSR Cards

Answer

Daily Records Book

Answer

Daily Coverage Report (DCR)

Answer

From Memory

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