Stratis Final Exam

Stratis Final Exam | Quizalize

153 questions

What is the Bluetooth Protocol used to communicate with Control Locks?

300 sec

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A type of credential function that OVERRIDES all schedules and freezes.

300 sec

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The status of a credential that has been disabled from accessing a lock. May apply to the entire property (returned staff keys), or just specific units that the credential previously had access to (replaced key / resident moved out without credential).

300 sec

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Comes in the form of the Facility Code and Hotstamp number. Looks like 219:12345. What is it called?

300 sec

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SCP stands for?

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Database of credential information that can be programmed to a lock?

300 sec

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In the Stratis Management app: A collection of units that have common characteristics. This may include all units on a given floor, units in a specific building or units that the same group of users should have access to.

300 sec

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The ability of a Staff Member to perform certain functions on the STRATIS Management Dashboard. Includes but is not limited to moving Residents in and out, creating residential keys, adding new Staff Members to property and creating staff keys.

300 sec

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What is the programming cable used for iButton locks (BE367 residential locks). Connects to the tablet via USB adaptor.

300 sec

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Which STRATIS Management Dashboard Menu location is where you can add Residents, create Resident fobs and manage Resident Mobile Access?

300 sec

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SPED Fob - used to place BE367 / FE210s int programming mode?

300 sec

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A small, programmable hardware device that electronically interacts with smart locks to grant or deny access.

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Which STRATIS Management Dashboard Menu location is where you can add Staff Members, create Staff Keys and add Visitors?

300 sec

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This is used by SPED properties to add a set of keys to common area doors so they only have to update their common area door files once.

300 sec

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Which part of the facility code can be set Property Wide in Stratis so that any fob created will be created with that facility code input?

300 sec

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The name of the company that integrates with Stratis and specialized in networked access control points for Building Access points and Common Areas / Amenities.

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When a credential is written, it includes a program that tells the lock which fob should get access to it without having to program the lock with updated door files.

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Which is the primary Resident Lock for SPED properties?

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A room to which some, but not all, Residents can be given access on a case-by-case basis.

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This is the primary Interconnected Deadbolt lock for Resident Units in Control.

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An access credential that unlocks locks via Bluetooth communication with the STRATIS app.

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This is the Tier III team at Stratis

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Who is the biggest Hardware Partner for Stratis?

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Which Report is used to view all fobs on a property?

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Which Report is used to view key making history?

300 sec

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To receive leak sensor notifications a staff member must be designated as a(n)...?

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How many fobs can be assigned to a Resident at one time?

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What web browser is needed to use STRATIS?

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What icon lets you see all the units in a unit group?

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How many days can a maintenance fob be active for?

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What Menu do all Resident actions take place in?

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What Menu does all Staff management take place in?

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Where can you individually control IoT devices?

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Where can you change all vacant thermostat modes and set points at once?

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In what menu option is Clear App Data on the tablet version of the Management Dashboard?

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Door Operations is located where in STRATIS?

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Where can a property turn off/on the ability to create master fobs?

300 sec

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True or False: A Property can turn off visitor access for a specific unit.

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This type of schedule is created to limit when residents can access a specific lock

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Common Areas, Amenity Areas, and Staff Areas only appear in what STRATIS Menu?

300 sec

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This type of Staff Key pauses the reader on the lock

300 sec

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What STRATIS Menu allows you to edit the name and type of lock and add units and unit groups?

300 sec

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The Blue Phone icon in the Staff list means what?

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On the Staff list, the bold exclamation point means what?

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True or False? The preferred method of creating a staff key is Staff -> click staff name -> Make Key

300 sec

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If a user cannot log into the mobile device due to "account is already registered on another device", what option will resolve?

300 sec

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True or False? Add Visitor can only select one unit.

300 sec

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True or False? A unit may be manually marked vacant even if it shows people on the Residents list.

300 sec

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True or False? It is NOT possible for a Maintenance request to generate a Mobile Credential.

300 sec

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All locks in this Unit Group will be available for all residents to access.

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True or False? The Get Credential Info report will only work if the credential is actively on the reader

300 sec

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True or False? It is possible to view and work in an older version of the Stratis Management App.

300 sec

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True or False? Once a user has been entered into the Management App, it is impossible to edit their name.

300 sec

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True or False? The Stratis ID is a unique ID that identifies each property.

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[SPED Site] If you program a Resident Fob and assign a Common Area, that fob will work No Tour

300 sec

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What are the two parts of the fobs identifiers

300 sec

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True or False: Mobile Access exists in SPED

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True or False: Amenities in SPED are assigned to a unit and not individual keys

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True or False: SPED Staff keys can be programmed to individual units

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The Orange Maintenance fob is also known as the...?

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How many times do you tap the Schlage button while commissioning the CO200?

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The Blue Resident and Staff Fob is also called this?

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How many times do you tap the Schlage button to put the CO200 into programming mode?

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How many times do you tap the Link button to commission the CT5000

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What cable do you use to program CO200s and CT5000s?

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Where is the key's facility code found?

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How many digits is a Fob's hotstamp number?

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Which SPED fob is linked to all of property's Resident Doors (BE367)

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How many fobs can be assigned to a Resident at one time?

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The Orange Maintenance Fob does not work on what type of doors?

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What LED indicates when to release the Schlage and Link button during the Factory Reset Process on the CT5000?

300 sec

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True or False: IBF-110's are new Staff and Resident fobs

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What type of Battery does the BE367/FE210 use?

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What type of Battery does the CO200 use?

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True or False: When Programming a Staff Key in SPED, you will need to tour all the locks the key has access to in order for it to work.

300 sec

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How many times should you press the Schlage button when the first Factory Reset attempt fails on the BE367

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When programming a Resident key in SPED does the fob work Tour or No Tour on the Resident Unit (BE367)

300 sec

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When programming a Resident Key in SPED does the fob work Tour or No-Tour on Common/Amenity Area Locks (CO200/CT5000)

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What purpose does the Yellow Fob serve?

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When returning a Staff Key in SPED, what must you do to ensure the key no longer works?

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Which Smart Fob serial number would indicate that the fob is both Prox and Smart?

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9691T and 9651 are types of what?

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True or False: Door audits in control will show why fobs are rejected

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True or False: Door audits will show the date and time of when a fob was used on a specific door

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True or False: When FDR'ing a lock you need to also delete it out of engage

300 sec

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True or False: The lock name in engage must match the door name in STRATIS

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How many beeps occur after holding down the FDR button on the NDE

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True or False: The LE Lock is factory reset using the same steps as the NDE

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How many times do you tap the Schlage button on the CTE during the factory reset process?

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How many times do you turn the inside lever on the NDE during the FDR

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Return Key for Moved out Resident - This does what?

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How many times do you tap the Schlage button to put the CO200 into programming mode?

300 sec

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What buttons do you hold down to FDR a CT5000?

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How many times does the CTE blink after holding the FDR button on the CTE

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How many times do you press the Schlage button on the CO200 to commission it?

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Where is the Serial Number on an NDE located

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What device starts with serial number C2?

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True or False: A door file can be updated while downloaded on the tablet

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How much does a 2-Prong Cable cost in the store?

300 sec

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What do properties receive from STRATIS when they purchase a control site?

100

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True or False: STRATIS Only reads the door audit and translates it into readable english. It does not alter them in any way

101

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What does a solid red light on the MT20W mean?

102

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What does a solid blue light mean on the MT20W

103

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True or false: If the MT20W is slow blinking blue you can make fobs in STRATIS

104

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True or False: Fast blinking blue on the MT20W means the reader is searching for the network

105

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26A, 37X, 35X, are all types of what?

106

300 sec

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True or False: Programming a lock will sometimes take over 10 seconds to complete

107

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In what report can you see how and when a fob was added or removed from a lock?

108

300 sec

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How much does a STRATIS Tablet cost on our store?

109

300 sec

NH.PK.IK

If a fob reads C26A......441 - What is the C indicating?

110

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How many times do you extend and retract the deadbolt on the BE467 during FDR

111

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What is the server name used when configuring a MT20W

112

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What is the correct config for the MT20W

113

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When returning a staff key WITH CREDENTIAL in control, is the fob blocked

114

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When returning a Resident key in control WITH CREDENTIAL, is the fob blocked?

115

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When returning a Resident key in control WITHOUT CREDENTIAL, is the fob blocked?

116

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True or False: When replacing a resident key in control the old fob is blocked?

117

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True or False: We skip wifi programming on the NDE and CTE

118

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True or False: In control a replaced resident key will continue to work until the new key touches the door?

119

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Will mobile access work on a CTE that is over 100ft from the reader on the door?

120

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In most situations what must you do after you factory reset a control lock?

121

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True or False: You cannot download door files of units you do not intend to program

122

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True or False: ButterflyMX is mainly for Residents

123

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What type of fob tech do you need if you have the brivo integration

124

300 sec

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What feature needs to be enabled in ButterflyMX to get it to work with STRATIS?

125

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True or False: Brivo requires you to manually add a fob

126

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What are the main Brivo groups?

127

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True or false: Brivo cannot do custom grouping

128

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How is door access managed through brivo?

129

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True or False: In Brivo, Residents, Staff, and Visitors are assigned to groups which then have access to specific sets of doors

130

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PMS stands for what?

131

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True or False: You can edit a residents information in STRATIS if they were synced from a PMS

132

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Bixby, Entrata, and Yardi are all what?

133

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What is a Tour24 unit called in STRATIS?

134

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What do properties receive from STRATIS when they purchase a control site?

135

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How much does a 2-Prong Cable cost in the store?

136

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What type of code is sent to a visitor on a ButterflyMX enabled property?

137

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Who typically purchases a new STRATIS site on our store?

138

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True or False: Brivo locks can be setup to only open through bluetooth

139

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When a resident is synced from a PMS to STRATIS with an email attached to their account do they receive an invite to the mobile app automatically?

140

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True or False: The brivo integration allows properties to use pin codes to unlock pin code enabled doors

141

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True of False: Brivo requires you to purchase mobile passes to enable the use of mobile access?

142

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If you are logging a case in Salesforce for an issue with a resident lock, what is the best Support Product?

143

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NH.CD.LC

If you have to escalate a case to Tier 2, what queue would you change the case owner to?

144

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NH.CD.CH

If you are escalating a case to Tier 2 for an issue that prevents any of the property staff from logging into the Management App, what is the appropriate priority level to use?

145

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NH.CD.CH

What is the appropriate priority level to use for an issue that has a valid workaround but should still be fixed?

146

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True or False? If you are escalating a case to Tier 2, it is important to include specific details in the description including what troubleshooting was attempted and what the results were.

147

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True or False? It is important to identify which property the caller is calling from.

148

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True or False? When you close a case you will need to manually send an email to the client in order to send them the resolution information.

149

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NH.CD.LC

If you use multiple KCS articles to solve a client's issue...

150

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NH.CD.KC

When you paste resolution steps from a KCS article into the resolution...

151

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NH.CD.KC

If a client is having an issue with a resident lock, it is important to include the lock name / unit number in the description.

152

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NH.CD.CW

If a specific fob is unable to work with locks but other fobs are working successfully, what information would be the most important to document?

153

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