Question 1

Which of the following should you consider in preparing maintenance procedure for both hardwareand software?

Accepted Answer

Systematic Plan

Answer

Maintenance Plan

Answer

OHS Plan

Answer

Configuration Plan

Question 2

Which of the following procedures can prolong the lifespan of a computer system for years of extra effective use?

Accepted Answer

All the above

Answer

Cleaning out the dust on a computer

Answer

Deleting files as needed

Answer

Running anti-malware programs

Question 3

Which of the following computer maintenance should be done daily?

Accepted Answer

Never shut down by using the power button – always use the option from the start menu.

Answer

Uninstall programs that you don't use anymore to free up space.

Answer

Backup your hard drive as an image, so if your PC ever crashes you won't have to reinstall from scratch.

Answer

Clean out your disk drive, like defragmentation, these are small pieces of trash that quietly accumulate over time.

Question 4

Why do computer technicians need to run a malware scan on a computer as a maintenance procedure?

Accepted Answer

To stay on top of virus prevention

Answer

So, you don't miss any crucial upgrades.

Answer

To save electricity and to prevent wear-and-tear.

Answer

This way, temporary files won't build up and slow down use over time.

Question 5

Which of the following computer maintenance should be done as needed?

Accepted Answer

Uninstall programs that you don't use anymore to free up space.

Answer

Do a thorough cleaning of the computer

Answer

Try to back up your data at least once per day.

Answer

Use the defragmentation tool to keep your PC running fast and efficiently.

Question 6

Which of the following computer maintenance should be done monthly?

Accepted Answer

Scan your hard drive for errors to make sure there are no physical problems occurring.

Answer

Change passwords frequently as a general preventative measure against hackers

Answer

Physically clean your computer by using compressed air to blow out dust and small pieces of dirt

Answer

Check for updates so you don't miss any crucial upgrades, nor will you have to spend hours installing dozens at a time if you procrastinate it.

Question 7

Look at the sample computer maintenance below. When should these procedures be performed?

Accepted Answer

Monthly

Answer

Daily

Answer

Yearly

Answer

As Needed

Question 8

How often should you back up your hard drive as an image, so if your PC ever crashes you won't have to reinstall from scratch?

Accepted Answer

Yearly

Answer

Daily

Answer

Monthly

Answer

As Needed

Question 9

Which of the following is designed as a systematic maintenance plan for hardware?

Accepted Answer

Place the computer in a well-ventilated area.

Answer

Backup your files.

Answer

Delete temporary files.

Answer

Install or secure passwords.

Question 10

Which of the following is designed as a systematic maintenance plan for software?

Accepted Answer

Update anti-virus and spy ware.

Answer

Schedule use of computer for its longer life.

Answer

Design a monitoring, evaluating and updating plan.

Answer

Move the computer only when it is turned off and unplugged.

Question 11

Which of the following systematic maintenance plans is done for hardware components?

Accepted Answer

Place your computer in a well-ventilated area.

Answer

Install or secure passwords.

Answer

Update anti-virus and spy ware.

Answer

Backup and delete temporary files.

Question 12

Which of the following systematic maintenance plans is done for software components?

Accepted Answer

Scan hard drive for errors.

Answer

Maintain your hard disk.

Answer

Design a monitoring, evaluating, and updating plan

Answer

Move the computer only when it is turned off and unplugged.

Question 13

Which of the following is the routine updating of master files, such as adding and deleting employees and customers and changing credit limits and product prices?

Accepted Answer

Disk or file maintenance

Answer

Hardware maintenance

Answer

Information system maintenance

Answer

Software maintenance

Question 14

Which of the following should you consider first in properly selecting tools?

Accepted Answer

Know and understand in detail the usage of the work to be accomplished.

Answer

Select the best tool for each task.

Answer

Plan for the scope considering of the sequence of tasks

Answer

Use the consumable parts according to their manufacturer’s instruction.

Question 15

Which of the following rules for tool maintenance is described as having a tool room or a too control center for specialized toolboxes?

Accepted Answer

Keep each tool in its proper storage

Answer

Keep your toolbox complete

Answer

Keep your tools in good condition.

Answer

Use each tool for the job it was designed for.

Question 16

As a CSS student who is about to perform PC disassembly, which of the following tools will you use to prevent ESD damage to computer equipment?

Accepted Answer

Anti-static wrist strap

Answer

Anti-static mat

Answer

Lint-free cloth

Answer

Needle-nose plier

Question 17

Which of the following Environmental Safety and Health Program for the safe use of tools must a computer technician should bear in mind?

Accepted Answer

All the above

Answer

All tools are kept in good condition with regular maintenance

Answer

The right protective equipment for the tool and activity be used.

Answer

Each tool be examined before use and damaged or defective tools are not to be used.

Question 18

Hardware tools are grouped into four categories. Which of the following does not belong to the group?

Accepted Answer

Anti-Static Discharge (ESD) tools

Answer

Cleaning tools

Answer

Diagnostic tools

Answer

Hand tools

Question 19

Miguel is tasked to remove a crosshead screw from the system unit he is disassembling. Which of the following hardware tools will he use?

Accepted Answer

Phillips head screwdriver

Answer

Flathead screwdriver

Answer

Hex driver

Answer

Torx screwdriver

Question 20

Which of the following does a crimping tool use to conjoin together?

Accepted Answer

Both A and B

Answer

CAT5 cable and RJ45 Connector

Answer

Telephone wire and RJ11 Connector

Answer

None of the above

Question 21

Which of the following should be followed to achieve safety and health in your workplace?

Accepted Answer

Think Safe Steps

Answer

Apply the 5S

Answer

Assess the Risk

Answer

Spot the Hazard

Question 22

Read and understand the situation below. Why do computer technicians and home computer builders must guard their computers against the deadly ravages of static electricity?

"Have you ever walked across a carpeted floor and gotten a shock when you touched a doorknob, table, counter, or even another person? That little shock you got was a result of static electricity. It is also the reasons why some computer components are destroyed. You see, humans can't feel a static shock until it is several thousand volts strong, but it takes less than 30 volts to damage a sensitive computer component, such as a stick of RAM or a processor. That's why computer technicians and home computer builders must guard their computers against the deadly ravages of static electricity, as well as take steps to avoid injury to yourself. A shock that you can't even feel can seriously damage your homebuilt computer before you're even finished building it."

Accepted Answer

A shock that you can't even feel can seriously damage your homebuilt computer before you're even finished building it.

Answer

You can get a little shock because of static electricity.

Answer

Some computer components are destroyed from static electricity.

Answer

Because humans can't feel a static shock until it is several thousand volts strong.

Question 23

Which of the following best explains the importance of Occupational Health and Safety (OHS)?

Accepted Answer

Occupational Health and Safety (OHS) is a planned system of working to prevent illness and injury where you work by recognizing and identifying hazards and risks.

Answer

Occupational Safety and Health is done by recognizing and identifying hazards and risks.

Answer

Occupational Safety and Health or OHS is a working system that prevents illness and injury

Answer

Occupational Health and Safety (OHS) is caused by changes in technology or work processes and are likely to bring about the biggest changes in computer user’s exposure to hazards.

Question 24

Which of the following best describes the term hazard?

Accepted Answer

A hazard is any biological, chemical, mechanical, or physical agent that is reasonably likely to cause harm or damage to humans or the environment with sufficient exposure or dose.

Answer

A hazard is anything that could hurt you and/or other people.

Answer

Hazard can harm the safety and health of people and can damage tools and equipment.

Answer

It is defined as the probability that exposure to a hazard will lead to a negative consequence.

Question 25

Ms. Dizon has been a public-school teacher for almost ten years now. She is already experiencing various kinds of stress from her workplace. What type of hazard does Ms. Dizon experiencing?

Accepted Answer

Psychosocial Environment Hazard

Answer

Biological Hazard

Answer

Mechanical Hazard

Answer

Physical Hazard

Question 26

Which of the following is an example of mechanical hazard?

Accepted Answer

Fingers stuck in the printer

Answer

Inkjet printer cartridges

Answer

Cables running across the floor

Answer

Compressed air contents

Question 27

What does the following formula want to imply Risk = Hazard x Dose (Exposure)?

Accepted Answer

Risk is the probability that exposure to a hazard will lead to a negative consequence.

Answer

Risk is the result of exposure to hazard.

Answer

. Hazard times dose multiplied by exposure is equal to risk.

Answer

Risk is equal to hazard multiplied by the number of exposures.

Question 28

Which of the following is the correct sequence for the phases of 5S?

Accepted Answer

Seiri – Seiton – Seiso – Seiketsu – Shikutse

Answer

Seiketsu – Shikutse – Seiri – Seiton – Seiso

Answer

Seiketsu – Seiri – Seiton – Seiso – Shikutse

Answer

Seiri – Seiso – Seiton – Shikutse – Seiketsu

Question 29

Maria is a newly hired office staff of SMAC Company. As a newbie, she was tasked to sort and organize files for the computer that she will be using for the job. Sorting, inspection, and identification of files to eliminate duplicates and unnecessary files are the duties she was asked to do. Which of the following 5S phases must she do?

Accepted Answer

Seiri

Answer

Seiton

Answer

Seiso

Answer

Seiketsu

Question 30

As you have classified and sorted your files that are still needed, keeping your computers neat and clean is the next step. It is not a one-time task but rather an ongoing and daily job. It is very important to make sure that all parts of your computer are all free from dust to ensure that they won’t have any problem or malfunction. Which of the following 5S phases is described by the statement?

Accepted Answer

Shine

Answer

Set in Order

Answer

Standardize

Answer

Sustain

Question 31

Why is it important to apply the 5S Japanese methodology to your computer?

Accepted Answer

It is a simple tool for organizing your workplace in a clean, efficient, and safe manner.

Answer

Applying 5S on your computer can help you better organize your files.

Answer

Because it was developed by Hiroyuki Hirano in Japan in the late 1980s.

Answer

To enhance your productivity visual management and to ensure the introduction of standardized working.

Question 32

Which of the following best describes Personal Protective Equipment (PPE)?

Accepted Answer

It refers to protective clothing, helmets, goggles, or other gear designed to protect the wearer's body or clothing from injury by electrical hazards, heat, chemicals, and infection, for job-related occupational safety and health purposes.

Answer

PPE can also be used to protect the working environment from pesticide application, pollution, or infection from the worker (for example in a microchip factory).

Answer

Personal Protective Equipment (PPE) is designed to protect a worker’s body from hazard and injuries such as blunt impacts, electrical hazards, heat, chemicals, and infection, etc.

Answer

Students and even teachers during their laboratory period should require to use of personal protective equipment. Some of these are gloves, apron, dust mask, goggles, and rubber sole.

Question 33

Tanggol hurt his finger while using the crimping tool in doing the LAN cable splicing for his Performance Task in CSS. Which among the Personal Protective Equipment should he wear before doing the task?

Accepted Answer

Gloves

Answer

Apron

Answer

Face Mask

Answer

Rubber Sole

Question 34

Which of the following best describes preventive maintenance?

Accepted Answer

A kind of maintenance that involves routine tasks to ensure that your system is running optimally and to avoid problems before they arise.

Answer

This is similar to routine maintenance performed on a car.

Answer

This involves taking measures to help keep the system functioning.

Answer

It is the proactive maintenance of equipment before a fault or failure occurs.

Question 35

Read and understand the situation below. What might happen if computers are left untreated?

"Computers, like any other electronic device, need regular maintenance. Just like your annual medical check-up program, your computer also needs scheduled maintenance of computer hardware to ensure that you extend its lifespan. Computer maintenance is very important for keeping your computer running smoothly. A computer which is left untreated, can accumulate dust and debris, which may result on slow performance. Additionally, your computer may get infected with virus or malware if your antivirus is not updated. Computers work well when they are taken care of, you could have the best computer money can buy, but without regular PC maintenance, you may not get the best bang for your buck."

Accepted Answer

Computers can accumulate dust and debris, which may result in slow performance.

Answer

Computers may continue running smoothly.

Answer

You could have the best computer money can buy.

Answer

Computers need scheduled maintenance of computer hardware to ensure that you extend their lifespan.

Question 36

Which of the following maintenance has the goal of restoring operability to the system by either correcting the problem or replacing the damaged components?

Accepted Answer

Corrective maintenance

Answer

Network maintenance

Answer

Preventive maintenance

Answer

System maintenance

Question 37

Which among the following is an example of common corrective measures?

Accepted Answer

Reformatting

Answer

Scanning for viruses and malware

Answer

Installing Windows updates

Answer

Running cleaning programs

Question 38

Which among the following is an example of common preventive measures?

Accepted Answer

Scanning for viruses and malware

Answer

Running a system restore

Answer

Uninstalling harmful programs

Answer

Removing viruses and malware

Question 39

Which of the following procedures on how to maintain computer systems and networks is made to guide the personnel in the proper maintenance procedure?

Accepted Answer

Create equipment maintenance schedule.

Answer

Create a maintenance plan.

Answer

Create a maintenance checklist.

Answer

Create a maintenance procedure.

Question 40

Why should a computer technician perform computer maintenance tasks regularly?

Accepted Answer

So that we always have a fine-tuned computer with good performance.

Answer

To check if the performance levels adhered to the defined standard.

Answer

This will help them remember the maintenance task that needs to be done.

Answer

To ensure that the maintenance activities are done on the date and time it was planned.

Question 41

Which of the following is the main role of a Computer Hardware & Network Maintenance personnel?

Accepted Answer

Support and maintain computer systems, desktops, and peripherals.

Answer

Install, maintain and setup LAN with Internet Connection.

Answer

Troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.

Answer

Installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.

Question 42

John is responsible for planning, designing, installing, and evaluating networks and workstations. What do you think is the Job title of John?

Accepted Answer

Network administrator

Answer

Computer administrator

Answer

Server administrator

Answer

System administrator

Question 43

Which refers to the shape of the network and the layout of cabling from a bird's eye view, much as a floor plan identifies the layout of offices and hallways in a building?

Accepted Answer

Network topology

Answer

Logical topography

Answer

Physical layout

Answer

Topology

Question 44

Which of the following is a rule of network administration?

Accepted Answer

A project is not done until it's tested by you and by end-users.

Answer

If you don't understand it, don't mess with it on a production system.

Answer

Dedicate a system disk devoted only to the system software.

Answer

All the above

Question 45

Mark is a network administrator from SMAC Telecom who just installed a network connection in Sta. Elena High School. He wants to ensure that all the changes he made will be applied. Which of the following rules of network administration shall he make?

Accepted Answer

When in doubt -- reboot.

Answer

If it isn't breaking, don't mess with it!

Answer

You may undo what you are about to do.

Answer

Never, ever change anything late in the day.

Question 46

Joseph is working on a physical layer of a LAN cable. What could be the possible cause if there is no Wi-Fi connection from the router?

Accepted Answer

Wireless interference

Answer

Damaged or dirty cabling or terminations

Answer

Excessive signal attenuation

Answer

Insufficient cable bandwidth

Question 47

Which of the following is a possible cause of LAN problems if multiple number of devices cannot connect to the network?

Accepted Answer

Insufficient network bandwidth

Answer

Damaged networking devices

Answer

Sub-optimal device configurations

Answer

Authentication and association issues

Question 48

Clara reported the problem and explained how normal operation appears. She also demonstrated the perceived problem. Which of the following is the best practice for successful LAN troubleshooting Clara demonstrated?

Accepted Answer

Identify the exact issue or problem.

Answer

Recreate the problem if possible.

Answer

Implement the plan

Answer

Formulate a plan for solving the problem.

Question 49

.Which of the following is a best practice for successful LAN troubleshooting encourages users to report similar situations in the future, which will improve the performance of your network?

Accepted Answer

Provide feedback to the user.

Answer

Document the problem and solution.

Answer

Test to verify problem has been resolved.

Answer

Localize and isolate the cause.

Question 50

Why is giving frontline network support staff proper LAN troubleshooting tools and training important?

Accepted Answer

All the above

Answer

This saves staff time, closing trouble tickets quicker, and minimizing downtime.

Answer

This can get network users back to productivity faster.

Answer

This results in faster LAN problem solving

Related quizzes

Related quizzes