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Super Mega quiz!

Quiz by Edoh alogavi

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21 questions
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  • Q1
    What is a Service Account?
    Chris told us not to worry about Service accounts.
    Service accounts are accounts with elevated privileges.
    Service accounts are accounts that never get locked out.
    Service accounts are accounts only used by Partners.
    30s
  • Q2
    How do we find out what is causing an Active Directory lockout?
    Quest/Dell Data Change Auditor (AD Lockout Tool)
    Open EAI > Click User Account Detail
    Open RSA > Click Edit
    Open Active directory > Click Member > View
    30s
  • Q3
    A customer’s recent password change has not been synchronized locally or on a server. Would this lock their account?
    Yes.
    No.
    30s
  • Q4
    How do we log into CyberArk?
    - Email - PIN + RSA Token
    - Username - Window's Password
    - Privileged Account's Username (us-ealogavi) - PIN + Privileged Account's RSA Token
    - Username - PIN + RSA Token
    30s
  • Q5
    During a call, How do we verify an Onshore Customer?
    Verify first and last name.
    Verify their eye color.
    Verify home office location and PML.
    Verify if they know Kaity
    30s
  • Q6
    How do we log into the RSA Admin Console?
    - Email - PIN + RSA Token
    - Username - PIN + RSA Token
    - Username - Windows Password
    - Email - Window's Password
    30s
  • Q7
    How can we tell if a customer's RSA token is out of sync?
    PIN Set
    Type
    Next TC
    Replacement
    30s
  • Q8
    A customer calls requesting an emergency token for 2 weeks' duration. Can we fulfill this request?
    Ask Kaity to do it. Kaity can do anything.
    No.
    Yes.
    30s
  • Q9
    Are Contractors allowed to clear RSA PINs?
    Yes.
    No.
    30s
  • Q10
    Where is the Serial number of a Hard RSA Token located?
    On the left of the Hard Token.
    On the front of the Hard Token.
    On the right of the Hard Token.
    On the back of the Hard Token.
    30s
  • Q11
    What is the Ci for RSA issues?
    RSA SecurID Software Token
    Baby Yoda
    RSA SecurID Software Token with Automation
    RSA
    30s
  • Q12
    What is MyFusion?
    Fusion is the Digital Nexus’ solution for ticket management.
    Dragon Ball Super: Broly.
    Fusion is the Digital Nexus’ solution for ticket management.
    it is used for ordering items like new monitors.
    30s
  • Q13
    What is the definition of SDI Tickets?
    Strategic Defense Initiative
    Same Day intake
    Samsung Display international
    Service Desk Interaction
    30s
  • Q14
    What is the definition of INC Tickets?
    Incorrect
    Inconclusive
    Incompatible
    Incident
    30s
  • Q15
    What is the definition of RITM Tickets?
    Ritmerk
    G-Squad
    Requested Item
    Ritmaster
    30s

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