Question 1

If you arrive to work early, you can go ahead and clock-in.

Accepted Answer

false

Answer

true

Question 2

I can edit my own timecard if I make an *occasional* mistake (i.e. forgetting to clock out).

Accepted Answer

true

Answer

false

Question 3

You've made a mistake clocking-in/out and you're confused! Who do you talk to for help?

Accepted Answer

Cathy Mills, Office Supervisor

Answer

Jenny Haley, Director

Answer

Kaley Sorg, Tutoring Coordinator

Answer

Jim Mills, Assistant Director

Question 4

Which answer lists all services offered through the LC?

Accepted Answer

Appointment-based Tutoring, Drop-in Tutoring, Embedded Tutoring, Supplemental Instruction, Testing Accommodations

Answer

Appointment-based Tutoring, Drop-in Tutoring, Embedded Tutoring, Success Coaching, Testing Accommodations, Supplemental Instruction

Answer

Appointment-based Tutoring, Drop-in Tutoring, Supplemental Instruction, Success Coaching

Question 5

All Learning Center tutors will make $12/hour this semester.

Accepted Answer

true

Answer

false

Question 6

I report to work this week for my first shift.

Accepted Answer

true

Answer

false

Question 7

All classes we tutor for in the Learning Center have Supplemental Instruction.

Accepted Answer

false

Answer

true

Question 8

Tutors who help with classes that have an SI leader can use the SI Leader's materials during tutoring sessions.

Accepted Answer

true

Answer

false

Question 9

I understand how to access the Learning Center Canvas page for training materials.

Accepted Answer

true

Answer

false

Question 10

I have Navigate Staff access

Accepted Answer

true

Answer

false

Question 11

Tutors must work in-person in the LC or at their assigned Drop-in Tutoring Center for all their scheduled hours.

Accepted Answer

true

Answer

false

Question 12

If a tutoring clients schedules a virtual appointment, I don't need to do anything before starting the session on Zoom.

Accepted Answer

false

Answer

true

Question 13

When is it okay for you to work on homework at work?

Accepted Answer

I don't have a client, everything for my tutor training level is completed, and I've checked with the GAs at the Tutoring Desk (LC) or Check-in Table (Drop-In) to make sure there aren't any projects for me to work on.

Answer

I don't have a client and I don't feel like working on training.

Answer

Whenever I feel like it.

Answer

I don't have a client and I'm done with training.

Question 14

Who do you talk to if you need supplies and/or don't know where to find them?

Accepted Answer

The GAs

Answer

Jim Mills

Answer

Jenny Haley

Answer

Cathy Mills

Answer

Kaley Sorg

Question 15

How many tutor training in-services do I need to attend for my training level?

Accepted Answer

Level 1: one in-service, Level 2 & 3: two in-services.

Answer

They are optional.

Answer

Everyone needs to attend two.

Answer

Everyone just needs to attend one.

Question 16

Not showing up to a scheduled shift is a termination worthy offense

Accepted Answer

true

Answer

false

Question 17

When a GA asks me to do something work-related other than tutoring, it's optional. I only have to do that if the Tutoring Coordinator tells me I have to.

Accepted Answer

false

Answer

true

Question 18

While tutoring, your client discloses sensitive information to you about being a victim of sexual abuse as a reason for why they are so far behind in their classwork. What do you do?

Accepted Answer

Let the client know that you are a mandatory reporter and that you're going to make sure they get help. Make note of any details that the client has disclosed to you and let the GA on staff know about the situation. An incident report needs to be filed online and the Tutoring Coordinator needs to be made aware of the situation, details, and if/when a report was filed (and who filed it). If the client feels that they are in immediate danger, call campus police.

Answer

Do nothing. What you talk about with clients is confidential. They can report the incident if they feel like it.

Answer

Let the client know that you are a mandatory reporter but that just means you have to tell your direct supervisor minimal details. Tell the GA on staff that and incident was disclosed by the client but don't share details about it because of confidentiality.

Question 19

I'm worried my client is suicidal - what do I do?

Accepted Answer

Listen to your client and let them know you are concerned and that you are a mandatory reporter. Ask them to stay with you while you talk to a GA on staff to report the situation. Stay with the student as they call the Counseling Center during open hours or the after hours line after 5pm for help. If they don't feel comfortable calling, the GA or professional staff member can call while with the student. If you feel that the student is in immediate danger, call the police and stay with the student until help arrives.

Answer

Tell them to call the Counseling Center when they leave.

Answer

Interrupt their disclosure and bring the topic back to the tutoring topic.

Question 20

If the LC needs to get in contact with me I'll get a text message or phone call.

Accepted Answer

false

Answer

true

Question 21

All clients (appointment-based & drop-in) should be given a client survey after each visit

Accepted Answer

true

Answer

false

Question 22

What are your responsibilities with Navigate as a tutor?

Accepted Answer

Appointment-based: Checking Tutor Calendar to get client name/course for each appointment; Drop-in: checking students in/out by having them swipe their student ID

Answer

Appointment-based: Looking up clients' information (class schedules, email address, phone number); Drop-in: checking students in/out by having them swipe their student ID

Answer

Appointment-based: Checking in students for their appointments; Drop-in: Nothing

Question 23

If I want to keep tutoring past my scheduled shift, it's fine. I just clock out when I'm finished.

Accepted Answer

false

Answer

true

Question 24

Where can I find information from this presentation when I actually need it during the semester?

Accepted Answer

Canvas

Answer

Tutoring Desk

Answer

Email

Answer

Navigate

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