Feel free to use or edit a copy
includes Teacher and Student dashboards
Measures 3 skills from
- edit the questions
- save a copy for later
- start a class game
- automatically assign follow-up activities based on students’ scores
- assign as homework
- share a link with colleagues
- print as a bubble sheet
- Q1
Which is the best subject of the options below?
Unable to Process a Unit Transfer
Process A Unit Transfer Using The Affordable Waitlist
Unit 343 is transferring to unit 114 effective 1/27/2022
How to Process a Unit Transfer
30sNH.CD.CW - Q2
The case description should be as descriptive as possible. Information includes but is not limited to: Unit number, Resident name, Effective date, Amounts, Error message, Concern/ Issue, Goal, and any specifics related to the scenario the client is calling in about.
truefalseTrue or False30sNH.CD.CW - Q3
Most case resolutions will contain three key parts: Introductory Statement, Steps/ Answer, and Closing Statement.
truefalseTrue or False30sNH.CD.CW - Q4
What is the resolution goal for P1-Critical Priority?
Next scheduled release
Less than thirty six (36) business hours
Less than twelve (12) business hours
Greater than 12 business hours and less than 36 business hours
30sNH.CD.CH - Q5
What is the resolution goal for P2- High Priority?
Less than twelve (12) business hours
Less than thirty six (36) business hours
Greater than 12 business hours and less than 36 business hours
Next scheduled release
30sNH.CD.CH - Q6
Attachments are simply aids to help support the information that is logged in the case. They should never be used in place of case documentation. Examples include Reports, Emails, Word documents / Screenshots, and Excel files.
truefalseTrue or False30sNH.CD.CW - Q7
You assist a client with running through the environmental checklist. What would the Support Product be?
OneSite Leasing and Rents Document Management
OneSite Core
OneSite Affordable
OneSite Leasing and Rents Conventional
30sNH.CD.LC - Q8
If you are working with a client who is using the New OneSite UI, what version you should select when creating a ticket?
2
1
3
4
30sNH.CD.LC - Q9
If you receive a call about an existing case, how do you record the information?
Send a Chatter comment to your POD Leader
Send an email to your manager
Escalate the ticket
Add a case comment
30sNH.CD.LC - Q10
You are unable to resolve an issue with the certification. Who do you change the Case Owner to when you are done updating the notes?
Affordable L&R Support Queue
RealPage Payments Support Queue
Conventional L&R Support Queue
Contact Center Support Queue
30sNH.CD.CH