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10 questions
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  • Q1

    Which is the best subject of the options below?

    Unable to Process a Unit Transfer

    Process A Unit Transfer Using The Affordable Waitlist

    Unit 343 is transferring to unit 114 effective 1/27/2022

    How to Process a Unit Transfer

    30s
    NH.CD.CW
  • Q2

    The case description should be as descriptive as possible. Information includes but is not limited to: Unit number, Resident name, Effective date, Amounts, Error message, Concern/ Issue, Goal, and any specifics related to the scenario the client is calling in about.

    true
    false
    True or False
    30s
    NH.CD.CW
  • Q3

    Most case resolutions will contain three key parts: Introductory Statement, Steps/ Answer, and Closing Statement.

    true
    false
    True or False
    30s
    NH.CD.CW
  • Q4

    What is the resolution goal for P1-Critical Priority?

    Next scheduled release

    Less than thirty six (36) business hours

    Less than twelve (12) business hours

    Greater than 12 business hours and less than 36 business hours

    30s
    NH.CD.CH
  • Q5

    What is the resolution goal for P2- High Priority?

    Less than twelve (12) business hours

    Less than thirty six (36) business hours

    Greater than 12 business hours and less than 36 business hours

    Next scheduled release

    30s
    NH.CD.CH
  • Q6

    Attachments are simply aids to help support the information that is logged in the case. They should never be used in place of case documentation. Examples include Reports, Emails, Word documents / Screenshots, and Excel files.

    true
    false
    True or False
    30s
    NH.CD.CW
  • Q7

    You assist a client with running through the environmental checklist.  What would the Support Product be?

    OneSite Leasing and Rents Document Management

    OneSite Core

    OneSite Affordable

    OneSite Leasing and Rents Conventional

    30s
    NH.CD.LC
  • Q8

    If you are working with a client who is using the New OneSite UI, what version you should select when creating a ticket?

    2

    1

    3

    4

    30s
    NH.CD.LC
  • Q9

    If you receive a call about an existing case, how do you record the information?

    Send a Chatter comment to your POD Leader

    Send an email to your manager

    Escalate the ticket

    Add a case comment

    30s
    NH.CD.LC
  • Q10

    You are unable to resolve an issue with the certification.  Who do you change the Case Owner to when you are done updating the notes?

    Affordable L&R Support Queue

    RealPage Payments Support Queue

    Conventional L&R Support Queue

    Contact Center Support Queue

    30s
    NH.CD.CH

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