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Switchboard

Quiz by Nicky Hager

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28 questions
Show answers
  • Q1
    what is the switchboard response goal?
    10 sec or less for stall; 5 sec for drive thru
    8 sec or less stall; 10sec drive thru
    5 sec for drive thru ; 10 sec for stall
    5 secs or less stall; 5 sec for drive thru
    30s
  • Q2
    What is the service goal for Drink-Only
    2 mins 30 sec
    5 minutes
    3 minutes
    2 minutes
    30s
  • Q3
    which is one of the 5 steps in Engaging the Guest
    Hand Washing
    Clarify the order
    Introduce fantrak
    Menu knowledge
    30s
  • Q4
    What is the First step in Engaging the Guest
    Handing Customer Complaints
    Take the Order
    Greeting the Guest
    Finalize the order
    30s
  • Q5
    What is the Key Areas of Switchboard?
    Menu Knowledge
    Switchboard Station Equipment
    Engaging the Customer
    All the Above
    30s
  • Q6
    What is the first step in Taking the Order?
    Listen to the order and never rush the guest
    Introduce your self and mention Sonic in the greeting
    Thank the guest
    Speak clearly with a smile in your voice
    30s
  • Q7
    What are the 3 things you ask and record when taking a call in order (besides the order )
    1. time of arrival 2. dipping sauces 3. guest name
    1. guest name 2. Contact number 3. time of arrival
    1. order 3. time of arrival 3. payment method
    1. name 2. number 3. arrival
    30s
  • Q8
    what does the L in Blast stand for
    Lie
    Love
    Like
    Listen
    30s
  • Q9
    What does the T In Blast stand for
    The end
    Thru
    Thought
    Thanks
    30s
  • Q10
    What is a Critically late ticket?
    6 minutes or longer
    3 minutes or longer
    5 minutes or longer
    All late tickets
    30s
  • Q11
    what is 20/20
    hand washing
    Smile tray
    Salt mix
    cash drop
    30s
  • Q12
    What is the WOW factor
    Greeting the guest
    The extra little things that make the guest 's experience special
    The Smile in my voice
    Service times
    30s
  • Q13
    When clarifying the order , its a good time to
    Make drinks
    Rush the Guest
    Suggestive Sell
    Make bags
    30s
  • Q14
    What is the temper time for strawberries
    24 to 36 hours
    24 hours
    8 hours
    4 days
    30s
  • Q15
    What is the correct temperature range for reach in coolers
    0F +/- 10F
    34F to 40F
    34f to 38f
    32F to 40F
    30s

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