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technical writing

Quiz by Habis

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11 questions
Show answers
  • Q1
    30s
  • Q2
    20s
  • Q3
    3. An inquiry letter may do all of the following except
    Request an interview if questions are extensive.
    provide specific questions that are easy to understand and answer.
    Provide a brief introduction that clearly states who the author is, what is being
    Make solicited or unsolicited inquiries.
    30s
  • Q4
    4. Which of the following strategies for writing claim letters is FALSE?
    All claims should use a polite, reasonable tone.
    Routine claim letters should use a direct organization.
    Arguable claims should use an indirect organizing pattern.
    Arguable claims should request a specific action.
    30s
  • Q5
    5. Which of the following does not illustrate correct letter arrangement or content?
    Arguable claims should request a specific action.
    All claims should use a polite, reasonable tone.
    Routine claim letters should use a direct organization.
    Including the date a few lines below your company letterhead.
    30s
  • Q6
    5. Which of the following does not illustrate correct letter arrangement or content?
    Using an intimate complimentary closing to further your letter’s appeal.
    Including the date a few lines below your company letterhead.
    Using an appropriate salutation that considers your recipient’s culture and preference
    Providing a brief introductory paragraph that identifies your purpose and provides a “you” perspective.
    30s
  • Q7
    6- Which of the following statements concerning memos is false?
    Memos have legal and ethical implications.
    Email memos do not leave their own trail.
    Paper memos continue to be used widely.
    Email memos are considered less formal than paper memos.
    30s
  • Q8
    7. Which of the following is a popular type of memo?
    Informational memo
    Transmittal memo
    Summary or follow-up memo
    Claim memo
    30s
  • Q9
    8. To ensure that your memo achieves its purpose, ___________________
    focus on more than one topic.
    use the direct approach when you convey bad news.
    send it to as many people as possible.
    keep the memo short and to the point.
    30s
  • Q10
    9. If a memo is more than one page, the top of the second page should contain:
    All of the above
    The date
    The page number
    The name of the recipient of the memo
    30s
  • Q11
    10. Which two adjectives best describe a memo?
    Short and concise
    Lengthy and in-depth
    Detailed and formal
    Verbose and succinct
    30s

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