RECEPTIONIST ON THE PHONE: "What time will you arrive?" YOUR RESPONSE: ____________________________

RECEPTIONIST ON THE PHONE: "I'm sorry, but Mr. Anderson unavailable at the moment." YOUR RESPONSE: ____________________________

RECEPTIONIST ON THE PHONE: "May I ask who's calling?" YOUR RESPONSE: ____________________________

RECEPTIONIST ON THE PHONE: "May I ask the reason for your call?" YOUR RESPONSE: ____________________________

RECEPTIONIST ON THE PHONE: "I'm sorry. I didn't catch that." YOUR RESPONSE: ____________________________

RECEPTIONIST ON THE PHONE: "Can you hold?" YOUR RESPONSE: ____________________________

RECEPTIONIST ON THE PHONE: "I'd like to confirm. That was A-N-D-E-R-S-E-N, correct?" YOUR RESPONSE: ____________________________

RECEPTIONIST ON THE PHONE: "When is a good time for you to meet Mr. Sato?" YOUR RESPONSE: ____________________________

RECEPTIONIST ON THE PHONE: "Good morning! IBM! Tammy speaking! How may I help you?" YOUR RESPONSE: ____________________________