In which culture is making eye contact when speaking to someone considered impolite?

How should you address your guest in order to prevent causing offence?

Which of the following is an important consideration when greeting customers from different cultures?

An all-inclusive package is likely to include which of the following:

Having an itinerary will allow you to … .

Why might you want to avoid booking an all-inclusive trip?

Where is the first place you should go if you are looking for a tourist map?

Which type of public transport is best to use when touring New York city?

If you are short on time, what is the best way to see all the main sights in a city?

In order to avoid getting lost when it's your first time in a city, where is it best that your hotel is situated?

Why might you want to tip the bellhop?

Which is the most likely reason to take the hotel shuttle to get to the airport?

What is usually the cheapest way to get from the airport to your hotel?

If you are going on a beach holiday, what type of temperatures are you likely to want?

If the forecast is for stormy weather which of these activities is it best that you avoid?

When is it best to find out if you are required to have a valid visa to enter the country?

When you arrive in a foreign country what will custom agents do in order to legalize your entry into the country?

What type of items might be prohibited if you try to enter or leave a country with?

What must you do if you need to take medications with you when traveling?

Which of the following items do you not need to worry about removing in order to pass through the metal detector?

Which of the following best explains why it is important never to leave baggage unattended?

Who can enter a restricted area of an airport?

What is the primary role of a flight attendant?

Where should you not store your hand luggage?

During which parts of the flight is it necessary that you switch off any electronic devices?

In the case of turbulence being experienced on a flight, what are you asked by the cabin crew to ensure?

What are the symptoms of fever that travelers should be aware of?

It is important to contact a doctor if you are traveling in tropical regions and you exhibit which of the following symptoms?

Which is the best type of souvenir to buy a young child when visiting Egypt?

What should you do if your luggage gets lost on a flight?

Which of the following is an issue that would be dealt with by baggage office staff?

What would you most likely expect from a reputable airline to do in the case that your baggage could not be recovered?

If a bill states that gratuity is included, what can you infer?

 If you are asked to settle the bill before ordering something further, what should you do?

If you are a bargain hunter, which shop sign is most likely to attract your attention?

 If you are told by your tour guide that when visiting a market you should negotiate the price, the tour guide suggests you should … .

If you have got a good deal on a product, it means what?

You find yourself in a situation abroad that could implicate you legally. What is the correct course of action?

If you have witnessed a crime, the police will ask you to ...

 If you have had your bag stolen but have no physical injuries, which emergency number should you dial?

What will help if you encounter abrupt decompression in an emergency situation on an airplane?

If in an emergency the plane must land on water, how will you exit the plane?

Which type of person would most benefit from going on a walking tour?

On which of the following days would you be making better use of your holiday time by going to a museum?

What is not considered part of the in-flight service?

Which of the following cannot be described as being part of a plane’s landing gear?

 If you want to change your hotel room for another room with a better view, whom should you contact?

Why is it important for your safety to pay attention to cultural differences when traveling abroad?

When is it possible to take off your seatbelt when on a flight?

What is your boarding pass used for?

What should a passenger do if an oxygen mask drops down in front of them?

What should a passenger do if an oxygen mask drops down in front of them?

What should people do if an emergency happens during take-off or landing?

Where can a passenger find their life jacket?

What does the red tab on the life jacket do?

What do passengers have to do if the plane needs to be evacuated?

Florida’s summers are normally long, hot and dry.

Palm trees are everywhere in Florida, even on their state flag.

Florida’s warm climate is perfect for growing tropical trees.

Sea oats are a type of grass that grows in dunes and stabilizes the loose sand with its roots.

The Florida Mangrove is a special tree because it keeps its leaves throughout the winter.