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TEST FOR NEW ASSOCIATE, PHASE 1

Quiz by nguyen trang

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25 questions
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  • Q1
    What room type is our Standard Room?
    Emerald Bay View
    Delux Emerald Bay
    Emerald Bay Front
    Le Jardin
    30s
  • Q2
    How many points guest need to pay to book for our normal Standard room ?
    50,000
    35,000
    40,000
    30,000
    30s
  • Q3
    How much guest need to pay for baby sister?
    20 usd/hour/ 2 kids
    25 usd/ hour/ Kid
    15usd/hour/ per kid
    no charge
    30s
  • Q4
    How we can check in opera about guest transportation?
    Z9 in Specials, Comment, Transportation, Rate details
    Transportation, alert, Z9 , check with Concierge
    Alert, comment, Z9
    Z9 , Comment
    30s
  • Q5
    What is M8 booking?
    Redemption booking, gifted stay, benefits remain same
    Gifted redemption booking. Room only, other benefits of member will not apply
    Guest book directly by website rate , main guest did not come, friend come to stay
    Guest give stay for another guest come to stay, benefits still remain
    30s
  • Q6
    Read comment “X1. RM w BFI & TRS to TA. OTH to PA.”
    gold member, room with breakfast and transportation charge to travel agent, others to Personal account
    Gold member, room without breakfast, transportation for travel agent, others to personal account
    Basic member, breakfast, transportation for Travel agent, others to personal account
    silver member, room with breakfast and transportation, other to Personal account
    30s
  • Q7
    How much does it cost for Breakfast
    780.000 Net/day. Half price for kids from 4yo-12yo
    680000 ++
    675000 net/day, kid free
    780.000 Net/day. Half price for kids from 6yo-12yo
    30s
  • Q8
    Charge for extra third person staying in room?
    1,350,000++/ night/ per person
    1,350,000/ per stay
    1,350,000 net/ night redemption booking : no extra third person charge
    1,350,000 ++ / night , no extra third person charge for redemption booking
    30s
  • Q9
    How much discount for Club Marriott when guest use F&B ?
    30% discount for F&B excluding IRD , Banquet and special promotion
    30% discount for F&B excluding IRD , Banquet and special promotion
    30% or 20% discount depend on type of card for F&B excluding IRD and Banquet and special promotion
    30% or 20% discount depend on type of card for F&B including IRD and Pink Pearl, Banquet and special promotion
    30s
  • Q10
    where we can exchange money and how much maximum we can exchange?
    Front Desk ,300 $ maximum/stay
    Front desk, depend on how much cash we have
    Front desk , 200$
    Front desk 250$ maximum/day
    30s
  • Q11
    What is the difference between Room type and Room to Charge?
    Room type : the room guest stay in, room to charge: room guest pay for
    Room type, room to charge no different, only different name
    Room to charge: room guest pay for, room type: room guest booked
    Room type: guest pay for it, room charge:room guest upgraded to
    30s
  • Q12
    What are benefits of Titanium member ?
    Priority late check out 2pm, Elite welcome gift points, BF or amenity
    10% F&B discount ,20% discount on Spa treatments,50% point bonus
    20% Laundry discount, 10% discount on Spa treatments, Priority Late check out at 4pm based on availability
    Priority late check out 4pm,Upgrade room – including the selected suite, 30% Discount F&B outlets (excluding IRD and BKF at Tempus)
    30s
  • Q13
    List benefits of basic member
    Member Rate, Free Wifi, 15% F&B discount , 10 % Spa
    Member Rate, Free Wifi
    Member Rate, Free Wifi, 10% F&B discount
    Member Rate, Free Wifi, 15% F&B discount
    30s
  • Q14
    Incorrect operation time :
    French & Co :9:00 - 19 :00
    Pink Pearl Tuesday to Saturday , 6pm to 9pm
    Pool & Beach 12:00 - 18:00
    DOC Monday - Thursday, 16:00 - 22:00 Last order 21:45
    30s
  • Q15
    Happy Hour of Pink Pearl restaurant ?
    3PM – 5PM Buy 1 get 1 in selected beverage menu
    5PM – 7PM Buy 1 get 1 in selected beverage menu
    7PM – 9PM , 50% Discount in selected pastry menu
    No happy hour yet
    30s

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