It’s important to understand how other cultures behave so you don’t cause..........

In some countries it is quite ....................to use the correct title when talking to business colleagues.

Having good .............................may help you to make deals more easily.

Ian has to be very organised as his work involves meeting tight ......

Lesley doesn’t like having to wait for other people to ................work for her.

Paul enjoys working at Small World because he finds the .........................................stimulating.

If someone looks me straight in the eye without .............................I tend to think they are honest.

Your body .............................usually gives other people information about how you really feel.

Bob and Tony are business ............................................and have arranged to meet at the sales conference.

I’ve given the latest sales .......................to Mr Allen but he hasn’t had a chance to look at them yet.

There is always a lot of .................................to attend to on a Monday morning.

Please leave a message on the answer phone if you need to contact us ............................................office hours.

The annual general meeting was......................... in the conference centre.

One of the ...............................................advantages of writing over talking to someone face-to-face is that you can take your time.

Make sure that the addressee’s job ...................................is correct.

A well laid out letter always gives a good..............

If you are .....................................in attending, please let me know as soon as possible.

You must ............................your application by the end of the week.

There has been a ......................................agreement to supply Texmills with our products and services.

Managers should ............................................staff to maintain the no-smoking policy throughout the building.

Mrs Perez is writing to .........................the arrangements she made with you.

..................................I’ll see if Mr Watson is available.

I’ll put you ......................................to the Sales Department.

Oh, dear. I think I’ve............................. the wrong number.

I’m .......................Miss Johnson’s in a meeting.

No. This is the Finance Department. I’ll check the .....................number.

There are no public phones in here but there is a phone .................in Market Street.

Would you like me to fix up an ..........................................for you?

Don’t make jokes on the phone as you may be.................................

You should always speak to customers ..........................