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Test Your Knowledge

Quiz by Priyal Bharuth

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10 questions
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  • Q1

    What types of emails should be sent to Team leaders?

    Customer escalations that the troubleshooting has been fully completed and needs to be escalated to Teamleader@absa.co.za.

    Customer escalations that the troubleshooting has been half completed and needs to be escalated to Sup5@absa.co.za.

    Customer escalations that the troubleshooting has been fully completed and needs to be escalated to Sup5@absa.co.za.

    45s
  • Q2

    What function is used to reverse Debit Orders?

    DISP NRDT

    DISP DIST

    DISP SRDT

    30s
  • Q3

    What has replaced NAEDO  Debit Orders?

    Users enter free text
    Type an Answer
    120s
  • Q4

    Under which option on the Absa Banking App are you able to accept Debi Checked  Debit Orders?

    Debit Orders and then Debi-Checked

    Account Settings and then Debit Orders

    All Of The Above

    Debit Orders and then Debit Orders

    Authorizations and then Debi-Checked

    30s
  • Q5

    IIP transaction limits are R25000.00 from 16:00 Friday till Monday 08:00.

    true
    false
    True or False
    30s
  • Q6

    How many questions does XDS Ask?

    5

    1

    500

    15

    30s
  • Q7

    What function is used when looking up an ATM?

    AJQN

    NQJA

    QNJA

    JNQA

    30s
  • Q8

    When do you provide a customer an solution?

    Only once we acquire an account number

    Never 

    Only if we can verify that they are not alone

    Always

    30s
  • Q9

    A Business Registration Number is required as part of the verification checks for business account queries.

    true
    false
    True or False
    30s
  • Q10

    What is an Access account number?

    We never request a customers account number.

    The account number used to open Absa Online Banking Service.

    All of the above.

    We always provide a customer with an account number.

    30s

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