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Toni McCollister - 1

Quiz by Support - BusinessPromoted .com

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20 questions
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  • Q1
    What types of cases are we not supposed to give updates on?
    Impound Repo, Voluntary Repo, LPR Staging
    Involuntary Repo, Investigate Repo
    Open Status
    Secure Collateral Management
    40s
  • Q2
    What should you do before posting an update for a case in the RDN?
    Check previous updates from the update section
    Immediately post an update
    Close the case
    Contact the client for instructions
    40s
  • Q3
    On which platform do we need to work only on InvoluntaryInvestigate Repo cases highlighted in RED?
    Secure Collateral Management
    Webtracker
    Skipbuster
    RDN
    40s
  • Q4
    What information should be copied from RDN and pasted on the SCM portal?
    Latest agent update
    Caseworker details
    VIN details
    Client information
    40s
  • Q5
    What is the first step to perform updates on Webtracker?
    Ask for Authentication code
    Click on Open Accounts tab
    Login to Webtracker Portal with OSA Code
    Copy VIN and Paste on RDN
    40s
  • Q6
    How should updates not be pasted from the skip sheet in the RDN update section?
    Typing manually
    Dragging and dropping
    Using the right-click paste option
    Using ctrl+V
    40s
  • Q7
    Which cases should not be given updates?
    Open Status cases
    NEVER cases and cases pending for a long time
    Investigate Repo cases
    Involuntary Repo cases
    40s
  • Q8
    Which types of repossession cases are we working on?
    Close Account
    Voluntary Repo and LPR Staging
    Repossessed account and Hold Account
    Involuntary Repo and Investigate Repo
    40s
  • Q9
    What should you do if a vehicle detail is not found in the VIN Decoder?
    Search the vehicle on Google
    Decline the case
    Accept the case regardless
    Inform the client immediately
    40s
  • Q10
    What should be done with cases where the client has put a reminder like "do not update"?
    Update as usual
    Skip the case
    Verify the reminder with the client
    Inform the caseworker
    40s
  • Q11
    What should be selected as the update type while posting an update?
    Automatic Update
    Agent Update
    System Update
    Client Update
    40s
  • Q12
    How should an agent describe an address where the collateral was not located?
    Address confirmed by client
    Unit found at the address
    Address does not exist
    Address Appears Occupied - Unit not located
    40s
  • Q13
    Which cases should be avoided for updates on Webtracker?
    Highlighted cases
    Involuntary Repo cases
    Cases not highlighted in RED
    Investigate Repo cases
    40s
  • Q14
    What is required to login to Webtracker Portal?
    Client credentials
    OSA Code
    Case number
    VIN number
    40s
  • Q15
    What action should be taken for cases pending due to Surrender Unit Spotted GPS?
    Close the case
    Inform the client
    Do not give updates
    Provide regular updates
    40s

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