Tools, Resources, and Interface
Quiz by Nikkiross
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includes Teacher and Student dashboards
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14 questions
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- Q1Which tab in Salesforce will it show the email address used by the neighbor in contacting Nextdoor?Jira tabComplete tabRead tabKnowledge tab120s
- Q2
Pull up Salesforce and search for case number 10056246.
What is the email address used in contacting Nextdoor?
Note: Keep the case pulled up for the next line of questions.
senna_lotte@me.comsenna.lotte@me.comsenna_lotte@yahoo.comsenna_lotte@gmail.com120s - Q3In reference with the case above, how did the member contacted Nextdoor?Reported neighbors within the productVia our Contact Us formVia Chat boxSending a Direct email to Nextdoor support120s
- Q4In reference with the case above, is the member logged in?YesNo120s
- Q5If there is/are linked case/s to 10056246, what is the case categorization of the linked case?Account change > Account access > Delete - CCPA > Granted requestAccount change > Account access > Delete - Non-conflict > Updated accountNextdoor.com > Duplicate Case > Exclude > No replyAccount change > Account access > Deactivate - Other > Requested more info120s
- Q6How can you identify a business profile in Search User results?Business profiles do not appear in Search UserBusiness profiles will not have an address listedNone of the aboveBusiness profiles will display a business icon120s
- Q7The tool we use to locate neighbor and business accounts.Search UserSalesforceDoceboView User120s
- Q8The tool we use to investigate and make changes to neighbor and business accounts.SalesforceSearch UserDoceboView User120s
- Q9Fill in the missing information. When a specialist handles a case in such a way that no additional follow-up is needed on Nextdoor's side, they should update the status to _____.NewEscalatedResolvedOpen120s
- Q10It is important and required to leave internal notes in cases specially if changes where made on the account. Which tab in Salesforce will you leave notes and can read notes from other associates?Related cases tabRead tabDetails tabReply tab120s
- Q11Using the Search User tool, search for user under the name of Peppa Lagtapon, how many personal profile/s is/are there for Mt. Charles neighborhood?No account found.213120s
- Q12True or False. Aside from adding notes in Salesforce, we should add notes to a View User every time you make changes to an account. Notes should describe what changes you made, why, and the case number.TrueFalse120s
- Q13Search for user using nlagtapon+peak@nextdoor.com email address. Has the member ever been suspended?YesNo120s
- Q14Select the information that CANNOT BE FOUND in the View User tool.Switch from personal to business profile if accounts were linkedVerification InformationSend email response.Member's activities such as but not limited to posts, replies, private messages.Member's email addressCountry where the account is located120s