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Tools, Resources, and Interface

Quiz by Nikkiross

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14 questions
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  • Q1
    Which tab in Salesforce will it show the email address used by the neighbor in contacting Nextdoor?
    Jira tab
    Complete tab
    Read tab
    Knowledge tab
    120s
  • Q2

    Pull up Salesforce and search for case number 10056246.

    What is the email address used in contacting Nextdoor?

    Note: Keep the case pulled up for the next line of questions.

    senna_lotte@me.com
    senna.lotte@me.com
    senna_lotte@yahoo.com
    senna_lotte@gmail.com
    120s
  • Q3
    In reference with the case above, how did the member contacted Nextdoor?
    Reported neighbors within the product
    Via our Contact Us form
    Via Chat box
    Sending a Direct email to Nextdoor support
    120s
  • Q4
    In reference with the case above, is the member logged in?
    Yes
    No
    120s
  • Q5
    If there is/are linked case/s to 10056246, what is the case categorization of the linked case?
    Account change > Account access > Delete - CCPA > Granted request
    Account change > Account access > Delete - Non-conflict > Updated account
    Nextdoor.com > Duplicate Case > Exclude > No reply
    Account change > Account access > Deactivate - Other > Requested more info
    120s
  • Q6
    How can you identify a business profile in Search User results?
    Business profiles do not appear in Search User
    Business profiles will not have an address listed
    None of the above
    Business profiles will display a business icon
    120s
  • Q7
    The tool we use to locate neighbor and business accounts.
    Search User
    Salesforce
    Docebo
    View User
    120s
  • Q8
    The tool we use to investigate and make changes to neighbor and business accounts.
    Salesforce
    Search User
    Docebo
    View User
    120s
  • Q9
    Fill in the missing information. When a specialist handles a case in such a way that no additional follow-up is needed on Nextdoor's side, they should update the status to _____.
    New
    Escalated
    Resolved
    Open
    120s
  • Q10
    It is important and required to leave internal notes in cases specially if changes where made on the account. Which tab in Salesforce will you leave notes and can read notes from other associates?
    Related cases tab
    Read tab
    Details tab
    Reply tab
    120s
  • Q11
    Using the Search User tool, search for user under the name of Peppa Lagtapon, how many personal profile/s is/are there for Mt. Charles neighborhood?
    No account found.
    2
    1
    3
    120s
  • Q12
    True or False. Aside from adding notes in Salesforce, we should add notes to a View User every time you make changes to an account. Notes should describe what changes you made, why, and the case number.
    True
    False
    120s
  • Q13
    Search for user using nlagtapon+peak@nextdoor.com email address. Has the member ever been suspended?
    Yes
    No
    120s
  • Q14
    Select the information that CANNOT BE FOUND in the View User tool.
    Switch from personal to business profile if accounts were linked
    Verification Information
    Send email response.
    Member's activities such as but not limited to posts, replies, private messages.
    Member's email address
    Country where the account is located
    120s

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