TOPIC 4 QUIZ
Quiz by syira zh
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8 questions
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- Q1LARRY also known as ?Loyal customerPOTENTIAL CUSTOMERIN PERSON CUSTOMERNEW CUSTOMER20s
- Q2All are types of customer except ?NEW CUSTOMERDISCOUNT CUSTOMERIMPULSIVE CUSTOMEROLD CUSTOMER20s
- Q3“Solve the problem” need to have a proper way, which is :typing letterformal complaintblack letter complaintHandwritten complaint20s
- Q4Below are few steps of dealing complaints by listening, which are the correct stepslook and sound patient-listen- avoid interruptinglook patient-listen-avoid interrupt-sound patientA)listen and avoid interrupting -look and sound patientlisten-avoid interrupt-look patient-sound patient20s
- Q5Which of the following are not the way to solve the problemsidentifyingunderstandinggiving solutionStress out on socmed20s
- Q6One of the way to identify the problem isfind the solutionsGenerate the ideassubmit questionnaireprevent outsider20s
- Q7How to handle aggressive customers?Ignore the customersstare at the customerslisten to customersshout to the customers20s
- Q8Which of the following method is not suitable to handle an aggressive customer?glaring themkeep eye contactdo not arguebe friendly20s