Question 1

LARRY also known as ?

Accepted Answer

Loyal customer

Answer

POTENTIAL CUSTOMER

Answer

IN PERSON CUSTOMER

Answer

NEW CUSTOMER

Question 2

All are types of customer except ?

Accepted Answer

OLD CUSTOMER

Answer

NEW CUSTOMER

Answer

DISCOUNT CUSTOMER

Answer

IMPULSIVE CUSTOMER

Question 3

“Solve the problem” need to have a proper way, which is :

Accepted Answer

Handwritten complaint

Answer

typing letter

Answer

formal complaint

Answer

black letter complaint

Question 4

Below are few steps of dealing complaints by listening, which are the correct steps

Accepted Answer

A)listen and avoid interrupting -look and sound patient

Answer

look and sound patient-listen- avoid interrupting

Answer

look patient-listen-avoid interrupt-sound patient

Answer

listen-avoid interrupt-look patient-sound patient

Question 5

Which of the following are not the way to solve the problems

Accepted Answer

Stress out on socmed

Answer

identifying

Answer

understanding

Answer

giving solution

Question 6

One of the way to identify the problem is

Accepted Answer

Generate the ideas

Answer

find the solutions

Answer

submit questionnaire

Answer

prevent outsider

Question 7

How to handle aggressive customers?

Accepted Answer

listen to customers

Answer

Ignore the customers

Answer

stare at the customers

Answer

shout to the customers

Question 8

Which of the following method is not suitable to handle an aggressive customer?

Accepted Answer

glaring them

Answer

keep eye contact

Answer

do not argue

Answer

be friendly

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