TOTAL QUALITY MANAGEMENT
Quiz by brenz2016
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25 questions
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- Q1The _________________ theory states that improvements in quality lead to lower costs because they result in less rework, fewer mistakes, fewer delays and snags, and better use of time and materials. Lower costs, in turn, lead to productivity improvements.QuincunxAbsolutes of Quality ManagementDeming Chain ReactionBasic Elements of Improvement30s
- Q2According to point one of Deming’s 14 points for quality improvement, the responsibility of improving a firm’s competitive position lies with _______________________________________.top managementsuppliersemployeesmiddle management30s
- Q3Deming synthesized the underlying foundations of the 14 Points of improving quality into four simple elements which are called ____________________________________absolutes of quality managementthe four steps to total quality controlbasic elements of improvementa system of profound knowledge30s
- Q4Which of the following is one of the four elements of Deming’s system of profound knowledgemodern quality technologysuboptimizationUnderstanding variationQuality leadership30s
- Q5Which of the following is the difference between Deming’s and Juran’s quality philosophy?Juran made top management commitment an absolute necessity.Juran viewed quality as imperative in the future competitiveness in global markets.Juran sought to improve quality by working within the system familiar to managers.Juran demonstrated that quality management practices will save, not cost money.30s
- Q6In Juran’s quality trilogy, the process of preparing to meet quality goals is calledquality controlquality leadershipquality improvementquality planning30s
- Q7In Juran’s quality trilogy, the process of meeting quality goals during operations is calledquality planningquality improvementquality controlquality leadership30s
- Q8In Juran’s quality trilogy, the process of breaking through to unprecedented levels of performance is calledquality improvementquality planningquality leadershipquality control30s
- Q9According to _________________, the only performance standard is “Zero Defects" (ZD), while the only performance measurement is the cost of quality which is the expense of nonconformance.Joseph Moses JuranPhilip CrosbyWilliam Edwards DemingKaoru Ishikawa30s
- Q10The essence of Crosby’s quality philosophy is embodied in what he calls theQuality TrilogyThree Steps to QualityDeming chain reaction theoryabsolutes of quality management30s
- Q11According to Crosby, _______________ is a performance standard which involves concentrating on preventing defects rather than just finding and fixing them.reengineeringZero defectsbreakthrough improvementscontinuous improvement30s
- Q12Which of the following is one of the key elements of Dr. Ishikawa’s quality philosophy?Remove the symptoms, not the root cause.Quality begins with education and ends with education.Employees are responsible for qualityProblems are opportunities for improvement.30s
- Q13Feigenbaum defined the term _____________________ as an effective system for integrating the quality development, quality maintenance, and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow full customer satisfactionbasic elements of improvementquality trilogyabsolutes of quality managementtotal quality control30s
- Q14Who was the first guru to accentuate the importance of the internal customer, the next person in the production process?Genichi TaguchiArmand V. FeigenbaumDr. Kaoru IshikawaJoseph Moses Juran30s
- Q15Who among the following influenced the development of a participative, bottom-up view of quality, which became the trademark of the Japanese approach to quality management?William Edwards DemingPhilip CrosbyWalter A. ShewhartDr. Kaoru Ishikawa30s