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Treating Customers Fairly

Quiz by Australia Training

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12 questions
Show answers
  • Q1
    What does TCF stand for?
    Training Colleagues Finance
    Training Customers Fairly
    Treating Customers Fairly
    Treating Customer Forcefully
    120s
  • Q2
    What does the FCA stand for?
    Fitness Conduct Authority
    Financial Consultation Administrators
    Financial Conduct Authority
    Financial Customers Authority
    120s
  • Q3
    What is one of the FCA's main objectives?
    Fair treatment of consumers
    To ensure work is completed on time
    Maximise profits for lenders
    To get customers out of financial difficulties
    120s
  • Q4
    How many principles of TCF are there?
    6
    7
    8
    4
    120s
  • Q5
    Which principle of TCF is about 'no unreasonableness'?
    SMART
    Customer needs
    Flexibility
    Culture
    120s
  • Q6
    Which principle of TCF is about our corporate attitude?
    Culture
    Advice
    Information
    Product performance
    120s
  • Q7
    When speaking to a customer, what must we be?
    Pressurising
    Using company jargon
    Clear and concise
    Ignoring them
    120s
  • Q8
    What is TCF about?
    Misleading customers
    Ensuring competition is maintained
    Providing customers with a good service
    Providing clear and transparent services or products
    120s
  • Q9
    Which principle of TCF is about providing clear and concise instructions?
    Information
    Safe
    Customer requirements
    Advice
    120s
  • Q10
    Which principle of TCF is about targeting a suitable audience?
    Product Performance
    Customer Requirements
    Advertising
    Customer Needs
    120s
  • Q11
    Which principle of TCF is about offering a product that works how it is advised?
    Advice
    Product Performance
    Culture
    Customer Needs
    120s
  • Q12
    Which principle of TCF is about giving suitable and adaptable information?
    Advice
    Culture
    Information
    Product Performance
    120s

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