Troubleshooting
Quiz by Austin Czesky [User Support Services]
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- Q 1/6Score 0Troubleshooting step one: Evaluate the issue to see if it is a ____________ issue29New hireTechnicalValidSBT
6 questions
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- Q1Troubleshooting step one: Evaluate the issue to see if it is a ____________ issueNew hireTechnicalValidSBT30s
- Q2Projectors and document cameras are submitted for repair usingSBT fixesFAMISCA HelpdeskWarehouse request form30s
- Q3As an SBT you should resolve all tickets in 24 hours.FalseTrue30s
- Q4How many minutes on average should you spend evaluating an issue.15 - 305 -71 - 210 - 1530s
- Q5Blown bulbs are the most common projector issueFalseTrue30s
- Q6Which of the following would NOT be escalated to field services or another department?Telephone issueDeploy 500 devices site wideNetwork drop not workingAdding apps to iPads30s
