Troubleshooting | Quizalize

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Troubleshooting

Quiz by Austin Czesky [User Support Services]

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Q 1/6
Score 0
Troubleshooting step one: Evaluate the issue to see if it is a ____________ issue
30
New hire
Technical
Valid
SBT
Q 2/6
Score 0
Projectors and document cameras are submitted for repair using
30
SBT fixes
FAMIS
CA Helpdesk
Warehouse request form

6 questions

Q.

Troubleshooting step one: Evaluate the issue to see if it is a ____________ issue

Question Image

1

30 sec

Q.

Projectors and document cameras are submitted for repair using

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2

30 sec

Q.

As an SBT you should resolve all tickets in 24 hours.

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3

30 sec

Q.

How many minutes on average should you spend evaluating an issue.

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4

30 sec

Q.

Blown bulbs are the most common projector issue

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5

30 sec

Q.

Which of the following would NOT be escalated to field services or another department?

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6

30 sec

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