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Turo expertise

Quiz by Dumblepork

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31 questions
Show answers
  • Q1

    Provide holds that verification team handles

    Users enter free text
    Type an Answer
    30s
  • Q2

    Your host asked you to create an invoice for Tolls. It is valid. You created an invoice on your end but the invoice is still unpaid. What you will do next?

    Charge the card on file

    Leave as it is and notify the guest

    "Start automatic invoice charge"

    Advise host that we will update them from time to time

    Ask your local supervisor on what to do next

    20s
  • Q3

    We add $10 convenience fee for Gas reimbursement

    true
    false
    True or False
    20s
  • Q4

    What does AVI means?

    Users enter free text
    Type an Answer
    30s
  • Q5

    Your Host cannot help the guest on modifying the trip so the host contacted us on behalf of guest. What should we do next

    Users re-arrange answers into correct order
    Jumble
    30s
  • Q6

    You bought a vehicle and excited to list it here on Turo. However, upon trying on the app, it says "The VIN is already listed".

    He contacted us and asked why it is already listed if it's his first time buying the car?

    Ask the VIN of the vehicle, find it on dunlop. If it shows that it is listed (but restricted)on other Host's account, advise Host that we will remove it and let them list the car on their own Turo account.

    Tell them to contact the dealership and get the information of the previous owner and have them delete the vehicle on their end.

    Ask the VIN of the vehicle, find it on dunlop. If it shows that it is listed (but restricted)on other Host's account, we will ask for a documents that show that they are the new owner of the vehicle and we will escalate this to ES for the final resolution

    Explain to H that we have a known issue in our system and we will escalate this to ES

    We will escalate this to LS and asked for documents

    30s
  • Q7

    We handle concerns from Canada

    false
    true
    True or False
    15s
  • Q8

    Are Extras covered under my protection plan? 

    Extras aren’t covered under any protection plan made available through Turo, and Turo isn’t responsible for the condition of Extras. Turo isn’t liable for any damage, injury, bodily harm, or losses of any kind caused by Extras or the use of Extras.

    Yes, since it is also included on the original invoice

    Only ES can answer the question

    It will fall upon the Host's decision

    15s
  • Q9

    Who handles issue about late return

    Users re-arrange answers into correct order
    Jumble
    20s
  • Q10

    A vehicle we allowed to have a pet as companion

    Users enter free text
    Type an Answer
    20s
  • Q11

    You have up to 72 hours after a trip ends to charge your guest for not refueling or not recharging the battery in your car.

    true
    false
    True or False
    20s
  • Q12

    Guest are willing to pay the invoice and you found out that it is already escalated. What should you do?

    Tell them to advise the Host to retract the invoice

    Help the G by resolving the invoice in favor of Host and furthermore

    Escalate to TP Billing

    Void the invoice and create manual invoice with the same amount

    20s
  • Q13

    We only allow  deluxe cars to be listed on Turo

    false
    true
    True or False
    20s
  • Q14

    Provide eligible for cleaning violation

    Hairless dog, corned tuna, gustavo fring

    Excessive amount of pet air

    Cigarette buds, marijuana crumbs and napkin

    Unprocessed reimbursement

    Biowaste or bodily fluids  / Spills or waste / Major stains or residue / An extreme amount of caked on mud

    30s
  • Q15

    We accept marijuana odor as long as there is also physical evidence

    Escalate to T&S

    No, we do not honor odor even if it has physical evidence

    Escalate to LS

    Yes as long as you found out that it is within the check out photos 

    30s

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