Typical_Competencies

Ability to manage/do multiple tasks simultaneously.

Selling upgraded or additional products to the customers.

Ability to use effective interpersonal skills to resolve conflict situations

Ability to direct situations toward a win-win outcome

Ability to work effectively with others which leads to more team tasks accomplishments.

Identifying root causes of problems through questioning and applying appropriate interventions to address them

Ability to apply basic knowledge of computer usage, applications

Offering support, guidance and sharing knowledge to co-workers.

Ability to listen actively, question appropriately, provide feedback, and use the skills outlined to build customer relationships.

Ability to interact with a variety of people in the workplace

(5 points)

Of all the given typical competencies, which competency do you think you already possess? Cite an example of a situation or event you made use of this competency.